Playing Video Games
Listening to Music
Spending Time with my Cats
Hiking
Web Page/Graphics Design
Austin Brown
Ann Arbor,MI
Summary
Dynamic leader with a proven track record at Whole Foods Market Inc, enhancing customer satisfaction and loyalty through exceptional service and issue resolution. Skilled in workforce management and training, adept at driving continuous improvement. Excels in time management and decision-making, achieving significant team performance enhancements.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
Whole Foods Market Inc
07.2023 - Current
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Kitchen Manager
Stadium Market
09.2020 - 07.2023
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Executive Assistant
United States Air Force
02.2011 - 02.2019
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Used advanced software to prepare documents, reports, and presentations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Updated and maintained confidential databases and records.
Drive Through Cashier
McDonalds
11.2010 - 02.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
DJ
Independant
03.2007 - 01.2010
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Communicated closely with clients to determine music styles best suited for events.
- Entertained guests with music matching desired genres and tempo.
- Maintained high volume of bookings by advertising through traditional, digital and social media channels.
- Installed, operated and maintained audio and video equipment at venues.
- Arranged libraries and playlists of music in advance of live events.
Cashier Team Lead
Kroger
09.2004 - 09.2007
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Increased customer loyalty and retention.
- Operated POS cash register and equipment to collect payments.
Education
No Degree - General Studies
Community College of The Air Force
Montgomery, AL02.2019
English Composition - English Composition
Eastern Michigan University
Ypsilanti, MI09.2009
High School Diploma -
Pioneer High School
Ann Arbor, MI06.2004
Skills
- Time Management
- Continuous Improvement
- Issue Resolution
- Records Management
- Customer Relations
- Customer Service
- Workforce Management
- Training and mentoring
- Self Motivated
- Work Prioritization
- Decision-Making
Interests
Timeline
Customer Service Supervisor
Whole Foods Market Inc
07.2023 - Current
Kitchen Manager
Stadium Market
09.2020 - 07.2023
Executive Assistant
United States Air Force
02.2011 - 02.2019
Drive Through Cashier
McDonalds
11.2010 - 02.2011
DJ
Independant
03.2007 - 01.2010
Cashier Team Lead
Kroger
09.2004 - 09.2007
No Degree - General Studies
Community College of The Air Force
English Composition - English Composition
Eastern Michigan University
High School Diploma -
Pioneer High School