Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Austin Brunny

Vienna,West Virginia

Summary

Once I graduated high school in 2016, i then went to work at Elpro as a service technician where I learned great work ethic, data monitoring and evaluating, equipment calibration, building relationships with my co-workers and also customers on site face to face and via email/ phone calls, helping plan jobs with my co-workers and management. I then left to pursue a career in the oil field as a laborer. with my time working there i learned how to plan jobs strategically utilizing peoples best abilities to do the best job safe and efficiently. It really helped me gain knowledge on how to manage a group of employees. I then left and came to Farrar scientific by Trane Technologies where i have learned great customer service via email, phone and face to face delivering a great product. I work hand and hand with management shipping and production to ship customers a satisfactory product and execute IQOQ,s while also training my co workers to execute them and also train my co workers on how to test and charge our equipment i have a very friendly personality i get along with everyone i have a strong desire to challenge my self and a drive to move further in life which is why i am going back to school to get my bachelors degree in business management and i want to take the next step into a management role inside the company now.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Validation Lead /Service Technician

Trane Technologies
Marietta, OH
08.2020 - Current
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Assisted team members with equipment troubleshooting and diagnostics.
  • Trained customer employees and managers on machine use and maintenance.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Laborer

Snelson Companies
Waveryly , Wv
05.2019 - 07.2020
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.
  • Organized materials, tools and equipment to supply team members.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Operated equipment such as fork trucks and skidders.
  • Managed loading and unloading of routine shipments, maintaining organized and secure materials to minimize damage.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
  • Updated logs and reported on job progress.
  • Reviewed blueprints and job specifications to plan completion and estimate project costs.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.

Service Technician

ELPRO-BUCHS
Marietta , OH
06.2016 - 03.2019
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Answered calls, emails and faxes daily, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Effective liaison between customers and internal departments.
  • Cross-trained and provided back up for customer service managers.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Education

BBA - Business Management

Washington State Community College
Marietta, OH
06.2025

High School Diploma -

Parkersburg Catholic High School
Parkersburg Wv
05.2016

Skills

  • Valid Driver's License
  • Work Area Cleanliness
  • Analytical Thinking
  • Diagnosis and Repair
  • Coordination and Scheduling
  • Technician Oversight
  • Customer Service
  • Issue and Problem Resolution
  • Results Analysis
  • Customer Relations
  • Attention to Detail
  • Hand Tool Knowledge
  • Hardworking and Dedicated

Certification

EPA 608 universal certification

forklift certification

IQ/OQ Certification


Timeline

Validation Lead /Service Technician

Trane Technologies
08.2020 - Current

Laborer

Snelson Companies
05.2019 - 07.2020

Service Technician

ELPRO-BUCHS
06.2016 - 03.2019

BBA - Business Management

Washington State Community College

High School Diploma -

Parkersburg Catholic High School

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