Austin Burger
Davenport,IA
Summary
Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Determined and responsible General Manager with more than 7 years of success boosting efficiency and streamlining procedures. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Overview
13
13
years of professional experience
Work History
General Manager
Domino's Pizza
12.2023 - 07.2024
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
HuHot Mongolian Grills LLC
04.2022 - 12.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Steak N Shake
04.2021 - 06.2022
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Domino's Pizza
04.2016 - 07.2021
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Implemented operational strategies and effectively built customer and employee loyalty through training and respect.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Server
Red Lobster Restaurant
06.2011 - 04.2016
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted and maintained relationships with regular customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
No Degree - Medical Assisting
Everest College
Skills
- Performance improvement
- Team Leadership
- Training and Development
- Conflict Resolution
- Food Preparation and Safety
- Coaching and mentoring
- Employee scheduling
- Verbal and written communication
- Operations management
- Efficient multi-tasker
- Product development
- Sales expertise
- Effective leader
- Staff training/development
- Relationship building
- Consistently meet goals
Timeline
General Manager
Domino's Pizza
12.2023 - 07.2024
General Manager
HuHot Mongolian Grills LLC
04.2022 - 12.2023
General Manager
Steak N Shake
04.2021 - 06.2022
General Manager
Domino's Pizza
04.2016 - 07.2021
Server
Red Lobster Restaurant
06.2011 - 04.2016
No Degree - Medical Assisting
Everest College