AUSTIN BURNS
Ankeny,IA
Summary
Result-driven water feature specialist with a strong foundation in construction, skilled in designing, installing, and maintaining decorative water elements like fountains and ponds. Proven success in sales and commitment to meeting the specific needs of each client. Exceptional customer service skills, ensuring satisfaction through tailored solutions and artistry.
Overview
11
11
years of professional experience
Work History
Landscaping and Water Feature Specialist
Self-employeed
Ankeny, IA
03.2020 - Current
- Excel in designing and installing custom water features, including ponds, waterfalls, and fountains, showcasing a keen eye for aesthetics
- Drive sales through effective client communication, discussing product options, and recommending additional features during consultations
- Collaborate with clients on landscaping projects, ensuring their vision is translated into a stunning reality
- Provide excellent customer service and satisfaction, contributing to the success of the landscaping and water feature division.
Freight, Inventory, Delivery Manager
Elements
Ankeny, IA
07.2018 - 05.2021
- Receive, inspect, and input all merchandise for the store, and client/project orders
- Load, Deliver and Install furniture and accessories at client home in accordance with project design and merchandise list
- Clean, Maintain, and keep inventory of show room merchandise, as well as stock merchandise in storage.
Division Supervisor
Bob Lenc
Des Moines, IA
04.2018 - 06.2018
- Coordinated irrigation projects by liaising with designers, clients, and employees
- Managed and supervised the irrigation division, ensuring seamless operations and superior customer service.
Construction Foreman
Just Add Water
Ankeny, IA
03.2017 - 12.2017
- Scheduled day to day operations to include: Task assignment - Materials List - Job completion
- Assigned tasks to laborers so projects were efficiently completed on time
- Communicated with clients to ensure they received everything that they wanted.
Shipping & Receiving
Tracker Marine
Clinton, MO
11.2016 - 02.2017
- Pulled proper boat and/or trailers to the shipping stock yard
- Matched V.I.N numbers with shipping paperwork to ensure proper inventory loaded and shipped out
- Assisted loading process from the ground of boats and secured load to proper D.O.T specifications
- Completed proper paperwork for drivers to sign and take with them for delivery of each unit loaded including destination, V.I.N, and color of unit to ensure proper delivery.
Construction Laborer
Aquascape Inc
Saint Charles, IL
08.2015 - 12.2015
- Executed the digging, lining, and rockwork for custom water features like ponds, waterfalls, and fountains
- Managed efficient materials transportation processes
- Engaged with clients during installations, discussing additional products and features
- Maintained inventory and organized supplies in the construction trailer.
Division Supervisor
Western Irrigation, Inc.
Garden City, KS
11.2014 - 08.2015
- Engaged with customers and provided assistance per customer needs and product specifications
- Effectively managed a crew of 20 individuals tasked with providing superior customer service
- Measured, designed, and sold irrigation systems for residential and commercial properties
- Took all phone calls, leads, and possible customer needs under my personal care, and provided service above industry standards
- Prepared all divisional invoices, and maintained an organized file structure for customer information
- Received items to be inventoried and placed on store shelf and/or delivered to proper client.
Assistant Manager
Flashbacks Diner
Lakin, KS
08.2012 - 09.2014
- Assigned and supported employees with shift duties and daily routines
- Ensured 100% accountability for all daily transactions
- Maintained proper functioning of kitchen equipment and restaurant supplies
- Conducted training for new hires to develop excellent customer service skills.
Education
High School Diploma -
Lakin High School
05.2013
Skills
- Microsoft office 20
- Excel 20
- OSHA 10
- Sales 10
- Management 10
- Employee Relations 10
- Hiring 5
- Marketing 5
- Office Management 5
- Project Management 10
- Fast Learner of programs and procedures, as well as daily tasks and operations within and around job description
- Machinery: Capable of operating a telehandler, skid loader, excavator, forklift, and other small machinery
References
References available upon request.
Timeline
Landscaping and Water Feature Specialist
Self-employeed
03.2020 - Current
Freight, Inventory, Delivery Manager
Elements
07.2018 - 05.2021
Division Supervisor
Bob Lenc
04.2018 - 06.2018
Construction Foreman
Just Add Water
03.2017 - 12.2017
Shipping & Receiving
Tracker Marine
11.2016 - 02.2017
Construction Laborer
Aquascape Inc
08.2015 - 12.2015
Division Supervisor
Western Irrigation, Inc.
11.2014 - 08.2015
Assistant Manager
Flashbacks Diner
08.2012 - 09.2014
High School Diploma -
Lakin High School