Austin Cain
Union,KY
Summary
Versatile Senior Manager specializing in Logistics and Supply Chain Management. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
5
5
years of professional experience
Work History
Senior Manager of Airside Operations
DHL Express
11.2021 - Current
- Responsible for overseeing and ensuring a safe and effective day-to-day operation on the ramp, consisting of 43-45 inbound aircraft arrivals and 44-45 outbound flight departures
- Safety statistics as follows: accidents decreased 7 Y.O.Y, injuries 0 more, incidents decreased 15 Y.O.Y from 2021 to 2022
- Employee headcount: 350 / Direct report count: 5 managers (11 supervisors)
- Leading and collaborating with my counterparts across different departments on business strategy and our overall goals
- Creating and communicating our Airside Announcements, Business Updates, and Professional Messages to our management team so the message can be distributed to all airside teams
- Analyzing data for KPI's regarding our safety, performance, loading delays, and more
- For 2021 to 2022: 13% increase in flights added Y.O.Y, 7% increase in on-time departures, 10% decrease in loading delays
- For 2022 to 2023: reduced ground ops delays from 21% to 13%, 17% increase in on-time departures, 42% decrease in loading delays - saving 3,636 total minutes
- Aircraft damages in 2021 vs 2022: decrease of 37 fewer aircraft damages
- Career Individual Development Planning; developing my peers, my managers, and supervisors
- Developing my managers to assume my role
- Setting expectations for my direct team.
Ramp Operations Manager
DHL Express
04.2020 - 11.2021
- Responsible for ensuring a safe and effective day-to-day operation on the ramp
- Joining our senior team and recognizing myself as a safety leader first
- Leading our daily meeting for our management group including my peers and our supervisors; delivering our safety streaks (incidents, accidents, raw injuries, LTI's and more)
- Communicating all announcements and delivering the professional message about the operation and future to our teams in a timely manner so they can pass down to all teams
- Overlooking all decisions made on a nightly basis to better improve our ramp
- Analyzing data for KPI's regarding our turnover, staffing, loading delays, and more
- Responsible and a part of the team that helped decrease our lost time injuries year over year
- Developing my peers and supervisors to assume my role when I advance within the company
- Setting expectations for my management team, as well as my direct reports.
Reload Operations Supervisor
DHL Express
05.2019 - 04.2020
- Responsible for ensuring a safe and effective day-to-day operation on Reload 3
- Leading a Daily PD: Relaying all information to reload employees such as safety, volume projections, aircraft arrival times, and any miscellaneous need-to-know information
- Training all reload agents and reload leads with a CIM-based training method
- Networking with other departments to fulfill all responsibilities and needs to execute a successful reload operation
- Responsible for helping decrease the amount of pieces left in the building dramatically for YHM (Canada)
- Analyzing data for KPI's such as safety streaks, unmanifested, density, and many more
- (Best demonstrated practice for an unmanifested frequency is 3,900 pieces
- Our hub goal average is 1,500
- Also responsible for back-to-back years for 2018/2019 of year-over-year reduction as a hub, dropping our average 22% in 2018 and dropping down another 12.28% in 2019.) Safety supervisor champion of the team for going over 400 days injury free in Building 2 Reloads
- Number 1 density in Building 2 reloads with sustaining a 96% density ratio while also being recognized globally for over 10 cans with the best density ratios
- Developing lead agents and reload agents with whom I worked daily for their professional growth
- Acting manager on Sunday Operations; responsible for turning over our day operation sort into our TDI sort with all can resources, staffing resources, presenting allocation/AC changes made, and more
- Reload Operations Ops Command: Ensuring resources are moved to hot chutes, calling out missed diverts on chutes, calling out primary tilt tray occupancy, and many more pop-ups.
Education
High School Diploma -
Conner Highschool
Hebron, KYSkills
- Adaptability
- Time management
- Written and oral communication
- Operations Planning and management
- Process Improvement
- Microsoft Office: Excel, Word, PowerPoint
- Collaboration
- Budget Oversight
- Strategic Planning
- Talent Development
- Cargo loading and handling
Professional References
Available upon request
Career Overview
I am a motivated, ambitious, and highly energetic Senior Leader. I have been in multiple parts of an operation at CVG for six years. I have taken it upon myself to learn everything possible to contribute to my continued success and growth within the company. I am a firm believer in leading by example, and I take pride in being able to build exceptional working relationships with the people around me.
Timeline
Senior Manager of Airside Operations
DHL Express
11.2021 - Current
Ramp Operations Manager
DHL Express
04.2020 - 11.2021
Reload Operations Supervisor
DHL Express
05.2019 - 04.2020
High School Diploma -
Conner Highschool