Austin Calvert
Lindale
Summary
I am an extremely motivated professional experienced in troubleshooting computer hardware and software issues in user-focused environments. I possess working, applicable knowledge of standard operating systems, networking protocols, and technical support procedures. I am currently Studying heavily to obtain my CCNA and will have it completed in the fall. I am looking for a position where I can apply my current experience and networking knowledge in a more systems/network-centralized role.
Overview
9
9
years of professional experience
Work History
Computer Helpdesk Technician
Martin Resource Management
03.2023 - Current
- Managed high call volumes, prioritizing tasks to ensure timely responses and resolutions for all inquiries.
- Daily duties involved Diagnosing, troubleshooting, and resolving issues end users are experiencing with end devices, network connectivity, and software/application issues.
- Assisted users with password resets and account management tasks while maintaining strict adherence to security protocols.
- Managed IT inventory and purchase order allocation process of new devices to employees, including OS Imaging, software installation, Data backup and migration, Peripheral device driver installation and connectivity.
Warehouse Associate/Trainer
Target Distibution Center
01.2018 - 03.2023
- Onboarded and trained over 75 new employees
- Assisted management with insight on team member and new hire training methods and implementation
- Acted as a point of contact for management with questions regarding daily operations
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Instillation Technician
East Texas Audio
01.2016 - 01.2018
- Routed, laid, and crimped various types of cabling including ethernet, coaxial, and audio
- Installed and configured a wide array of audio, video, and network devices in residential and commercial settings
- Worked proficiently and timely to ensure products/services were started and completed at times promised to customers
- Worked closely with customers to ensure products and services meet or exceeded customer expectations
Education
Associate of Applied Science - Network Technologies
Tyler Junior College
Tyler, Texas12.2022
Certification - Desktop Support Technician
Tyler Junior College
Tyler, Texas12.2021
Skills
- Network troubleshooting, end device connectivity
- Layer-2/3 protocols, LAN switching technologies, IP Addressing and Subnetting
- Software installation and troubleshooting
- PC Hardware Repair
- Ticket Tracking, resolution, and Detailed Documentation
- Printer and scanner installation, configuration, and troubleshooting for multiple brands/models: Xerox, Brother, HP, Fujitsu, and Ricoh
- Extensive Remote Support troubleshooting experience
- Proficient in Active Directory processes and services
- Strong Customer Service Skills
Timeline
Computer Helpdesk Technician
Martin Resource Management
03.2023 - Current
Warehouse Associate/Trainer
Target Distibution Center
01.2018 - 03.2023
Instillation Technician
East Texas Audio
01.2016 - 01.2018
Associate of Applied Science - Network Technologies
Tyler Junior College
Certification - Desktop Support Technician
Tyler Junior College
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