Austin Cantu
Bloomington,IL
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
14
14
years of professional experience
Work History
Store Manger
Claires Stores Inc
09.2024 - 09.2025
- Assisted in daily store operations, ensuring efficient customer service and product availability.
- Learned inventory management processes to maintain stock levels and reduce discrepancies.
- Supported team members in executing visual merchandising standards to enhance store presentation.
- Engaged with customers to address inquiries, providing information on products and promotions.
- Participated in training sessions to develop knowledge of sales strategies and customer engagement techniques.
- Monitored store cleanliness and organization, contributing to a welcoming shopping environment.
- Adapted quickly to new systems and procedures, improving overall team efficiency during peak hours.
Production Material Handler/Forklift Operator
Rivian
01.2023 - 09.2024
- Operated forklifts and pallet jacks to transport materials efficiently within production area.
- Loaded and unloaded shipments, ensuring proper handling of goods to prevent damage.
- Maintained inventory accuracy through regular stock checks and system updates.
- Assisted in organizing materials to streamline workflows and enhance productivity.
- Collaborated with team members to meet daily production targets effectively.
- Followed safety protocols consistently to maintain a secure working environment.
Store Manager
Sallys Beauty Supply
01.2019 - 10.2022
- Oversaw daily store operations, ensuring efficiency and adherence to company policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels, implementing effective stock control measures to reduce shrinkage.
- Enhanced customer satisfaction through proactive problem-solving and feedback incorporation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
CosmoProf Beauty Supply
02.2012 - 2018
- Developed promotional strategies to increase sales and improve store visibility in the community.
- Coordinated scheduling to optimize staff coverage during peak business hours for improved service delivery.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Normal Community High School
Normal, ILSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
Timeline
Store Manger
Claires Stores Inc
09.2024 - 09.2025
Production Material Handler/Forklift Operator
Rivian
01.2023 - 09.2024
Store Manager
Sallys Beauty Supply
01.2019 - 10.2022
Store Manager
CosmoProf Beauty Supply
02.2012 - 2018
High School Diploma -
Normal Community High School