Austin Capoferi
Sterling Heights,MI
Summary
Results-oriented QSR executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.
Overview
10
10
years of professional experience
Work History
President
Next Brands and Development, LLC
Redford MI
02.2021 - Current
- Responsible for all operations related to all corporate locations, assist with new Franchisee onboarding, review and execute Franchise Agreements, manage strategic plans, oversee day-to-day operations, and increase revenue by 300%.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Supported project management team for optimal performance.
- Reduced operational costs through strategic cost management initiatives.
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
Chief Operating Officer (COO)
Mac Foods Group
Detroit, Michigan
02.2019 - 12.2021
- Overseeing day-to-day administrative and operation functions of 40 Little Caesars franchise locations, developed financial strategies, coordinated acquisitions, and managed vendor contracts.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
District Manager
EYM Group (Burger King)
02.2018 - 10.2019
- Provided organizational direction, leadership, and coaching to improve restaurant operations, managed P&L, and ensured customer satisfaction.
District Supervisor
Calldelo Investments LLC (Subway)
07.2014 - 02.2018
- Ensured high performance of field employees, participated in strategy development, oversaw operational activities, and managed people processes.
Education
Bachelor's in Business Management -
Macomb Community College
Macomb, MI12.2019
Skills
- Excel
- Microsoft Word
- Profit & Loss
- Succession Planning
- Training & Development
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operations Management
- Contract Negotiation
- Budget Management
- Vendor Sourcing and Negotiations
- Financial Management
- Revenue Generation
- Contract Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Polish
Full Professional
German
Full Professional
Timeline
President
Next Brands and Development, LLC
02.2021 - Current
Chief Operating Officer (COO)
Mac Foods Group
02.2019 - 12.2021
District Manager
EYM Group (Burger King)
02.2018 - 10.2019
District Supervisor
Calldelo Investments LLC (Subway)
07.2014 - 02.2018
Bachelor's in Business Management -
Macomb Community College