Austin Carter
Rochester
Summary
Results-oriented construction executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success. Versatile business leader bringing 7 years of experience as accomplished President of Operations. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in construction management.
Overview
25
25
years of professional experience
Work History
President at Carter Exteriors Inc.
Carter Exteriors Inc.
10.2017 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
Outside Sales Representative
Trinity Home Renovations
04.2017 - 09.2017
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Outside Sales Representative
Allstate Roofing & More
12.2014 - 04.2017
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Attended trade shows and conferences regularly to increase brand visibility.
- Negotiated contracts skillfully, securing favorable terms for both the company and its clients.
- Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
- Collaborated with internal teams to fulfill orders and meet customer needs
General Manager of Operations
Carter Drywall & Interiors
07.1999 - 12.2014
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
Education
Associate of Arts - Accounting And Business Management
Monroe Community College
Rochester, NY05.1997
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Operations Management
- Staff Training
- Project Management
- Sales and Marketing
- Business Development
- Contract Negotiation
Timeline
President at Carter Exteriors Inc.
Carter Exteriors Inc.
10.2017 - Current
Outside Sales Representative
Trinity Home Renovations
04.2017 - 09.2017
Outside Sales Representative
Allstate Roofing & More
12.2014 - 04.2017
General Manager of Operations
Carter Drywall & Interiors
07.1999 - 12.2014
Associate of Arts - Accounting And Business Management
Monroe Community College