AUSTIN CHANCEY
Lakeland,FL
Summary
Experienced truck driver and dispatcher with a strong work ethic and a proven track record of seven years in the industry. Seeking a position as a Local Driver, Dispatcher or Transportation Coordinator of some kind to utilize exceptional organizational skills, ability to thrive under pressure, and excellent communication abilities to efficiently coordinate transportation routes. Committed to continuous learning and growth in this field while prioritizing my role as a family man. As a professional truck driver, dispatcher, and logistics coordinator, I bring seven years of comprehensive experience in various aspects of transportation. With a clean driving record, I have safely transported materials both interstate and intrastate. Proficient in transportation logistics and route planning, consistently achieving on-time deliveries and maintaining high customer satisfaction levels. Whether on the road or in the office, I execute my duties in an orderly, timely, and proficient manner while adhering to all employer and road regulations.
Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
Diligent in Transportation and Logistics with proven track record in efficient and safe transportation. Expertise in route planning and vehicle maintenance, ensuring punctuality and reliability. Demonstrated problem-solving skills and strong attention to detail, enhancing overall service quality.
Overview
7
7
years of professional experience
Work History
Driver
Uber
01.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Obtained signatures from customers upon delivery of goods.
Owner / Director of Operations
Apostle Dispatch L.L.C
03.2024 - 10.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with new clients.
Logistics Coordinator
Modelkite Inc.
04.2024 - 07.2024
- Negotiate Rates with clients & carriers (this includes detention rates after long waiting hours, TONU negotiations, Fining Carriers for being late to appointments or not accepting tracking)
- Operate TMS Software and Input check statuses and inputting load tenders
- MSOffice usage to keep track of rates, lanes and emails
- Taking calls and emails not just in office hours but also on days off and overnight from carriers that need assistance
- Find and Dispatch Trucks for loads I was maintaining
- Bid on RFP Lanes or Spot to maintain by collecting quotes from carriers
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Managed 5-10 trucks a day. 100+ calls a day and on top of emails between internal teams and external teams.
Owner Operator Truck Driver
ATS Inc.
06.2021 - 03.2024
- Safely loaded and unloaded deliveries according to size of load and content description
- Submitted all delivery documentation in a timely manner
- Established and maintained excellent customer relationships
- Long driving hours in all States of USA
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Maintained current Class A CDL
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
Truck Dispatcher
Hogan Transport
10.2019 - 06.2021
- Local Driver in FL
- Overnight Yard Driver and helping to maintain Trailers
- Dispatcher, assigning loads to drivers and trucks through Omnitracs, keeping track of hours
- Navigated challenging weather conditions and traffic situations calmly, ensuring timely deliveries without compromising safety.
- Developed strong communication skills by efficiently liaising with customers, dispatchers, and other drivers throughout the workday.
- Utilized GPS technology optimally for accurate navigation throughout the assigned territory.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
- Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
- Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
- Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Scheduled and dispatched drivers to locations in Florida
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Worked closely with customers to effectively resolve issues and complaints.
Education
Class A CDL - Transportation
Road Master Driving School
Tampa, FL04.2018
Skills
- Drive and operate trucks
- Follow instructions
- Locate and read location and road maps
- Pre-inspect truck
- Pick up goods and materials
- Verify loads for accuracy
- Deliver goods
- TMS Knowledge
- MS Office Experience
- Omnitracs Knowledge
- Knowledgeable in FMCSA Regulations
- Understanding of Federal Laws around Commercial Driving
- Absorb information quickly
- Tech savvy
- Willing to teach and learn
- Taking calls and emails
- Find and Dispatch Trucks
- Bid on Lanes with Clients
- Collecting quotes from carriers
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Traffic laws knowledge
- Safety Protocols
- Defensive Driving
- Vehicle Inspection
- Safety Management
- Route Planning
- Driving in Adverse Conditions
- Navigational Systems and GPS
- Vehicle inspections
- Route Management
- Transportation
- Traffic Law Observation
- Vehicle Maintenance
- Commercial driving
- Equipment Operation
- Inclement weather driving
- Passenger transportation
- Relationship Building
- Accident Prevention
- Adaptable driving techniques
- Schedule Management
- Basic vehicle repairs
- Heavy Lifting
- Confidentiality understanding
- Fuel Efficiency
- DOT Compliance
- Order picking and processing
- Route Determination
- Equipment monitoring
- Materials Transport
- Passenger Assistance
- Route logs
- Appointment Scheduling
- Processes and procedures
- Business Management
References
Available upon request.
Career Overview
I am a professional Truck Driver, Dispatcher, and Logistics Coordinator. I have 7 years of experience in different parts of Transportation with a clean driving record, safely transporting materials via interstate and intrastate. Highly skilled in transportation logistics and route planning, consistently achieving on-time deliveries and maintaining a high rate of customer satisfaction both in truck and in office. My duties are complete in an orderly, timely and proficient manner while keeping in compliance with all rules and regulations of my employer as well as the rules and regulations of the roads with an excellent driving record.
Timeline
Logistics Coordinator
Modelkite Inc.
04.2024 - 07.2024
Owner / Director of Operations
Apostle Dispatch L.L.C
03.2024 - 10.2024
Owner Operator Truck Driver
ATS Inc.
06.2021 - 03.2024
Truck Dispatcher
Hogan Transport
10.2019 - 06.2021
Driver
Uber
01.2018 - Current
Class A CDL - Transportation
Road Master Driving School