Austin Charlton
Bronx
Summary
Proven track record in driving operational efficiency and profitability. Expert in identifying and capitalizing on emerging market trends, successfully implementing innovative strategies to attract and retain a loyal customer base. Skilled in managing cross-functional teams, fostering a collaborative work environment that promotes employee growth and development. Strong focus on customer satisfaction, consistently delivering exceptional service and exceeding expectations. Committed to continuous improvement, constantly seeking new opportunities to enhance business performance and drive sustainable growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Manager
Jess Town & Country Cuisine Corp
11.2020 - Current
- Supervised the day-to-day activities of three units.
- Crafted instructional materials in the form of detailed booklets.
- Led comprehensive training sessions for all new hires, ensuring skill alignment.
- Established budget allocations and performance targets across locations.
- Oversaw the systematic documentation of food inventory every month with kitchen managers.
- Led regular managerial meetings each week.
- Upheld 'A' grade compliance under NYC food and safety regulations.
- Performed routine audits for compliance with food and safety regulations.
- Executed monthly evaluations for every piece of machinery.
- Formulated location-specific scheduling plans for business requirements.
- Boosted foot traffic by 30% in six months through strategically developed marketing approaches.
- Directed financial management for budgets totaling more than $3 million annually, achieving a 15% reduction in food waste through cost control.
- Facilitated a 13% boost in employee engagement through effective management of communication tools.
- Managed multiple sites, ensuring top-tier operational standards.
General Manager
Momofuku
05.2018 - 08.2020
- Company Overview: Wall Street, NY
- Managed daily operations.
- Evaluated revenue streams for potential growth enhancements.
- Established initiatives to recognize outstanding employee performance.
- Devised and executed strategies for operational enhancement, achieving increased efficiency.
- Coordinated scheduling, inventory management, and recruiting processes.
- Facilitated discussions on new menu rollout during weekly staff sessions.
- Supervised daily catering preparations and order fulfillment.
- Managed and verified weekly payroll to guarantee correct payments.
- Projected personnel allocations to meet specific catering demands.
- Initiated structured cleaning routines to uphold sanitation standards.
- Managed hiring and skill development for a fully staffed team of 15.
- Wall Street, NY
General Manager
MAISON KAYSER
12.2013 - 05.2018
- Company Overview: Tribeca, NY
- Directed development activities for a team exceeding 30 individuals.
- Oversaw management of $4 million in yearly sales.
- Executed regular projections for confectionery products and artisan breads.
- Established monthly financial plans and objectives for sales, labor, and waste alongside Ops team.
- Partnered with Purchasing Department to achieve accurate stock quantities and decrease excess.
- Collaborated with Corporate Baker to maintain daily quality of breads and baked goods.
- Achieved and maintained 'A' grading throughout tenure.
- Defined performance targets on a weekly and monthly basis for assistant GM, Supervisors, and team members.
- Increased year-to-date comp sales by 30% through strategic collaborations with local businesses.
- Conducted training sessions to equip select members for NSO participation.
- Tribeca, NY
General Manager
PRET A MANGER
01.2009 - 01.2013
- Company Overview: Midtown, NY
- Oversaw annual sales totaling $3 million.
- Trained hourly staff to excel in core roles.
- Developed and maintained structured scheduling systems on a bi-weekly basis.
- Conducted annual, quarterly, monthly, and daily sales forecasts.
- Directed culinary operations to ensure compliance with waste management standards.
- Set new weekly sales benchmarks and sustained superior performance.
- Maintained meticulous compliance with regulatory standards.
- Oversaw recruitment and development of entire team.
- Performed regular stock checks every week.
- 2012 - Finished 2nd place in yearly GP (out of 29 shops)
- Midtown, NY
Education
Business Administration -
Suny Cobleskill
Cobleskill, NY07.2003
Skills
- Management
- Marketing
- Budgeting
- Planning
- Team building
- Sales
- Catering
- Forecasting
- Recruiting
Certification
- MBE Cert NYC
- MBE Cert Port Authority
- DBE Cert Port Auth. MTA
- Food Handling
Personal Information
Title: Restaurateur
Timeline
District Manager
Jess Town & Country Cuisine Corp
11.2020 - Current
General Manager
Momofuku
05.2018 - 08.2020
General Manager
MAISON KAYSER
12.2013 - 05.2018
General Manager
PRET A MANGER
01.2009 - 01.2013
Business Administration -
Suny Cobleskill
- MBE Cert NYC
- MBE Cert Port Authority
- DBE Cert Port Auth. MTA
- Food Handling
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