Austin Chavez
Round Rock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Internal Sales Representative with in-depth knowledge of construction building materials as well as knowledge in architectural specialties. Successful at multi-tasking, balancing and maintaining paperwork that backs up all sales.
Overview
3
3
years of professional experience
Work History
Inside Sales Associate
Lone Star Materials
2021.05 - 2023.11
- Collaborated with other departments to resolve potential incoming shipment issues.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
Education
Architectual Engineering
Central Texas College
Killeen, TXHigh School Diploma -
Grays Creek High School
Hope Mills, NC06.2017
Architecural Engineering
Fayetteville Technical Community College
Fayetteville, NC01.2016
Skills
- Attention to Detail
- Customer Service
- Relationship Building
- Data Entry
- Analytical Thinking
- Goals and Performance
- Exceptional Customer Service
- Inventory Management
- Shipment Tracking
- Microsoft Office Suite
- Database Maintenance
- Document Scanning
- Meticulous Attention to Detail
- Word Processing
- Filing and Data Archiving
- Administrative Support
Timeline
Inside Sales Associate
Lone Star Materials
2021.05 - 2023.11
Architectual Engineering
Central Texas College
High School Diploma -
Grays Creek High School
Architecural Engineering
Fayetteville Technical Community College
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