Austin Ciancanelli
Fishkill,NY
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
4
4
years of professional experience
Work History
Shift Manager
Taco Bell
Fishkill, NY
12.2022 - Current
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Managed daily cash intake by counting out registers and tabulating profits.
- Documented receipts, employee hours and inventory movement.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Trained new employees on company policies, procedures, and job responsibilities.
- Taught staff upselling techniques to meet revenue targets.
- Coached employees on interactions with customers to drive exceptional service.
- Helped employees accomplish tasks during peak periods.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Resolved conflicts between employees or customers in a professional manner.
- Reinforced rules to promote superior employee performance.
- Provided coaching and guidance to team members when necessary to improve performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained cleanliness and organization of work area.
- Monitored Inventory
- Monitored Labor Reports
- Identified needs of customers promptly and efficiently.
- Responded quickly and effectively to emergency situations as they arose.
- Ensured compliance with health and safety regulations.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Slide Attendant
SplashDown Beach
Fishkill, NY
06.2022 - 09.2022
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Closed down rides with faulty equipment and notified supervisor.
- Enforced age and height restrictions for ride access, ensuring compliance with regulations.
- Provided assistance with setting up chairs or tables in areas designated for special events.
- Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Assisted with crowd control during peak hours by directing guests away from restricted areas or closed attractions.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Conducted regular inspections of equipment, including slides, harnesses, ladders, and handrails, ensuring they were secure and functioning properly.
- Observed riders from start to finish to ensure their safety during the ride experience.
- Verified that each rider was properly secured before activating the ride mechanism.
- Assisted guests with special needs, ensuring accessibility and safety.
- Monitored patrons and equipment during rides to prevent accidents.
- Ensured safe operation of amusement park rides, adhering to strict safety protocols.
- Communicated with manager to discuss ride maintenance or repair issues.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Operated attraction equipment precisely to concur with operational procedures.
- Took and Passed CPR Course
- Ensured safety of all participants on the ride by providing instruction to riders prior to sliding.
Carpet Cleaner Helper
Royalty Carpet
Wappingers Falls, NY
05.2021 - 09.2021
- Conducted post-cleaning inspections to ensure that carpets meet industry standards.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Adhered to all safety protocols while working on ladders or scaffolding when needed.
- Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
- Used special treatments to remove stains without damaging surfaces.
- Stripped, sealed and polished floors.
- Followed safety procedures when operating machinery and chemicals during the cleaning process.
- Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Moved furniture as necessary for access to carpeted areas.
- Serviced, cleaned and restocked restrooms.
- Transported equipment from job site to job site in company vehicle.
- Cleaned carpets using hot water extraction method.
- Inspected carpets for damage prior to cleaning process.
- Kept work area clean at all times and disposed of waste materials according to regulations.
- Maintained cleaning machines and tools and verified excellent condition before using at customer site.
- Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Steam-cleaned or shampooed carpets.
- Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
- Cleaned And Polished Hardwood Floors
- Cleaned Tile Flooring
- Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
Education
Associate of Applied Science - Computer Information Systems
Dutchess Community College
Poughkeepsie, NY05-2026
Skills
- Decision-making
- Tech-Savvy
- Accurate money handling
- Equipment troubleshooting
- Schedule management
- Verbal and written communication
- Workplace safety
- Inventory control
- Hiring and recruiting
- Operations management
- Relationship building
- Cash handling
- Shift leadership
- Employee training
- Safety compliance
- Quality assurance
- Team building
- Shift checklists
- Sales strategies
- Reporting and documenting
- Opening and closing procedures
- Staff motivation
- Policy administration
- Process improvements
- Punctual and reliable
- Documentation and reporting
References
References available upon request.
Timeline
Shift Manager
Taco Bell
12.2022 - Current
Slide Attendant
SplashDown Beach
06.2022 - 09.2022
Carpet Cleaner Helper
Royalty Carpet
05.2021 - 09.2021
Associate of Applied Science - Computer Information Systems
Dutchess Community College