Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AUSTIN COCHRAN

Oklahoma City,OK

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Associate

Equi Pro Roadside
Oklahoma City, OK
07.2022 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained accurate records of all roadside assistance requests and services provided.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered inbound calls due to livestock roadside assistance.
  • Went to Horse shows and associations at booths to promote Equi Pro Roadside.

Order Puller

U.s. Food Imports
Oklahoma City, OK
02.2022 - 11.2025
  • Checked for accuracy of items pulled and ensured that all orders were complete.
  • Participated in physical inventories when requested by management.
  • Provided excellent customer service by responding quickly to inquiries.
  • Assisted in loading trucks with outgoing orders at the end of each shift.
  • Operated a manual pallet jack to move product around the facility as needed.
  • Organized goods on racks according to size and type for easy retrieval.

Security Officer

Weiser Security
Oklahoma City, OK
04.2024 - 01.2025
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Confirmed visitor identification prior to granting entry into the building.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Responded to alarms and conducted investigations as required.
  • Monitored surveillance cameras and responded to suspicious activity.

Professional Dog Groomer

Petco Animal Supplies Stores Inc.
Oklahoma City, OK
03.2017 - 01.2023
  • Created customized haircuts based on individual breed standards or client requests.
  • Responded to customer inquiries in a timely manner via phone or email communication.
  • Participated in ongoing training courses to stay up-to-date on industry trends.
  • Followed safety protocols when handling animals during grooming sessions.
  • Provided additional services such as teeth brushing or flea treatments upon request.
  • Kept accurate records of services performed for each animal.
  • Provided advice on pet nutrition, behavior and general care.
  • Maintained a clean work environment throughout the day.
  • Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
  • Performed ear cleaning, nail trimming and anal gland expression as requested by clients.
  • Discussed pricing options with customers to determine the best service package for their pet's needs.
  • Monitored animals for signs of stress or discomfort during grooming sessions.
  • Maintained inventory levels of supplies such as shampoo, conditioner and blades.
  • Bathed dogs in warm water with appropriate shampoos and conditioners according to breed type or owner preference.
  • Assisted with scheduling appointments while ensuring efficient workflow.
  • Educated customers on proper maintenance techniques between professional groomings.
  • Examined dogs to assess coat condition, skin health, and identify any potential medical issues.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Maintained clean and orderly play yards, kennels and cages.

Bartender

Legends
Duncan, OK
01.2015 - 11.2015
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Cleansed glasses with sanitizing solution after each use.
  • Provided drink suggestions to customers based on their preferences.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Stocked ice bins and coolers as needed throughout shift.
  • Resolved customer complaints in a professional manner.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Performed opening and closing duties including restocking supplies.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Plant Nursery Worker

TLC
Oklahoma City, OK
01.2014 - 06.2015
  • Identified pests or diseases on plants and implemented appropriate solutions.
  • Planted seeds and bulbs in designated areas of the nursery.
  • Provided advice to customers regarding planting instructions, soil types and care instructions for plants.
  • Performed routine maintenance of equipment such as mowers, trimmers and blowers.
  • Conducted regular inspections of outdoor growing areas to identify potential problems early on.
  • Trained new employees on proper techniques for handling plants.
  • Loaded and unloaded delivery trucks with new inventory items.
  • Organized the nursery area according to product type for easy customer access.
  • Kept records of plant sales data including prices, quantities sold.
  • Mixed soils and other ingredients together according to specific recipes for different types of plants.
  • Responded promptly to customer inquiries about available products or services.
  • Created displays to promote seasonal products within the store environment.

Delivery Driver

Pizza Hut
Edmond, OK
02.2010 - 02.2013
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Processed orders, forms, applications, and requests.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Handled customer inquiries and complaints in a timely manner.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Directed food delivery and presentation to maintain catering operations.
  • Helped in receiving and organizing food delivery supplies.
  • Collaborated with kitchen staff on food delivery timing for large groups or special occasions.
  • Assisted wait staff with food delivery when necessary.
  • Organized food delivery schedules from suppliers to ensure freshness of ingredients used for preparing meals.
  • Helped unload food delivery trucks when needed.

Education

High School Diploma -

Rose State College
Oklahoma City, OK
12-2008

Skills

  • Customer relationship management
  • Sales promotion
  • Inventory management
  • Order processing
  • Product knowledge
  • Customer service
  • Problem solving
  • Time management
  • Attention to detail
  • Communication skills
  • Team collaboration
  • Relationship selling
  • Adaptability to change
  • Store opening and closing
  • Customer needs assessment
  • Listening skills
  • Money handling
  • Outgoing personality

Certification

  • Dog Grooming Certification Licenses

Timeline

Security Officer

Weiser Security
04.2024 - 01.2025

Sales Associate

Equi Pro Roadside
07.2022 - Current

Order Puller

U.s. Food Imports
02.2022 - 11.2025

Professional Dog Groomer

Petco Animal Supplies Stores Inc.
03.2017 - 01.2023

Bartender

Legends
01.2015 - 11.2015

Plant Nursery Worker

TLC
01.2014 - 06.2015

Delivery Driver

Pizza Hut
02.2010 - 02.2013

High School Diploma -

Rose State College

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