Austin Coleman
Orlando,FL
Summary
Proactive and adaptable professional with six years of experience managing large-scale operations and cross-functional projects in hospitality and tourism. Skilled in project coordination, workflow optimization, and stakeholder communication. Demonstrated expertise in streamlining processes, leading teams, and delivering impactful results, such as a 25% increase in workforce productivity and a 15% reduction in costs. Passionate about leveraging analytical tools like Power BI, Excel, and Power Automate to support decision-making and ensure timely project delivery.
Overview
5
5
years of professional experience
Work History
Guest Experience Manager
The Walt Disney Company
Lake Buena Vista, FL
03.2024 - Current
- Led the coordination and execution of cross-departmental initiatives to improve guest satisfaction by 10%, aligning timelines and deliverables with organizational goals.
- Designed and implemented predictive staffing models, reducing overtime costs by 5%, and improving resource allocation.
- Collaborated with stakeholders across departments to streamline workflows, improving response times for guest services by 20%.
- Regularly analyzed key performance indicators (KPIs) to identify process improvement opportunities, ensuring alignment with operational objectives.
Housekeeping Office Coordinator
The Walt Disney Company
Lake Buena Vista, FL
03.2022 - 03.2024
- Managed the daily scheduling of over 300 work orders, prioritizing tasks, and maintaining SLA compliance within a 15-minute response window.
- Coordinated workforce deployment strategies, increasing utilization by 25%, while ensuring compliance with labor union agreements.
- Developed an inventory forecasting model to streamline the availability of guest-requested items, reducing delays by 30%, and ensuring seamless service delivery.
- Prepared weekly progress reports for leadership, utilizing data visualization tools to track team performance and service outcomes.
Housekeeping Coordinator
The Walt Disney Company
Lake Buena Vista, FL
07.2019 - 03.2022
- Spearheaded the implementation of a centralized inventory system, reducing overordering by 15%, and ensuring consistent resource availability.
- Trained and mentored new hires, achieving a 95% certification success rate, and fostering a collaborative team environment.
- Conducted a detailed analysis of daily check-in processes, implementing real-time updates that improved the guest experience and reduced wait times by 20%.
Education
Bachelor of Science - Business Administration - Project Management
Southern New Hampshire University
Hooksett, NH05-2025
Associate of Arts - Digital Media
Eastern Florida State College
Cocoa, FL05-2020
Skills
- Project Management: Agile, Scrum, Kanban, Resource Allocation, Scheduling, Stakeholder Engagement
- Technical Tools: Microsoft Power BI, Power Automate, Tableau, Trello, Jira, Advanced Excel (Macros, PivotTables)
- Analysis & Reporting: KPI Tracking, Data Forecasting, Process Mapping, Root Cause Analysis
- Leadership & Collaboration: Team Training, Cross-Functional Communication, Conflict Resolution, Time Management
References
References available upon request.
Timeline
Guest Experience Manager
The Walt Disney Company
03.2024 - Current
Housekeeping Office Coordinator
The Walt Disney Company
03.2022 - 03.2024
Housekeeping Coordinator
The Walt Disney Company
07.2019 - 03.2022
Bachelor of Science - Business Administration - Project Management
Southern New Hampshire University
Associate of Arts - Digital Media
Eastern Florida State College