Austin Coleman
Berkeley Springs
Summary
Highly experienced Operations Manager and Technical Operations Leader with over a decade of hands-on experience managing and maintaining complex, high-value technical infrastructure within highly regulated environments (Defense/IT/SATCOM). Possesses a Bachelor of Science in Business Administration and proven mechanical aptitude. Expertise in providing direction and technical support for mission-critical production processes, ensuring operational availability, executing production manpower forecasts, and controlling processes within strict cost and quality parameters. Successfully managed precision scheduling and compliance, achieving 100% operational readiness and 0% inspection delinquency.
Overview
7
7
years of professional experience
Work History
Production Operations Manager / Technical Leader (E6/SSG)
U.S. Army, Active Duty
01.2019 - Current
- Directed 24/7 technical operations, maintenance (routine and non-routine), and quality assurance for mission-critical Data Communications Link (DCL) systems, providing continuous technical support to maintain 100% operational availability.
- Executed precise manpower forecasts and controlled technical processes on a scheduled basis. Expertly managed the calibration cycle for 105 pieces of technical test equipment (TMDE), achieving and sustaining a 0% delinquency rate to ensure all results met quality and timeliness standards.
- Provided clear direction and motivation to a team of 55 direct reports, interpreting and executing procedures to meet production goals. Functioned as a Master Trainer to onboard new employees and implement new processes, ensuring 100% site certification.
- Reviewed all operational results for timeliness, quality, and cost effectiveness to accomplish departmental goals.
- Ensured a safe working environment was maintained at all times during the operation and maintenance of high-power transmission equipment.
Production Supervisor
CINTAS, Professional Uniform and Facility Services
08.2018 - 10.2019
- Supervised daily production operations to ensure adherence to quality standards and efficiency goals.
- Trained and mentored staff on safety protocols, equipment usage, and best practices in production processes.
- Implemented process improvements that enhanced workflow efficiency and reduced production downtime.
- Coordinated scheduling of workforce to meet production targets while minimizing labor costs.
- Resolved issues quickly to maintain productivity goals.
Education
Bachelor of Science - Business Administration
Liberty University
01.2022
Skills
- Operational Scheduling, Manpower Forecasting, Work Order Prioritization, Process Control within Cost Parameters
- Operation & Routine Maintenance, Complex System Troubleshooting, Quality Control (QC/QA), Safety Compliance, Blueprint Interpretation (Schematics/Diagrams)
- Direct Employee Supervision, Training New Employees/Processes, Verbal/Written Instruction Interpretation
- Active Secret Clearance, CompTIA Security (CE), Microsoft Office Suite (Word, Excel, Outlook, SharePoint), Network Monitoring Tools
- Maintenance Compliance, Asset Calibration Control, Process Improvement
Timeline
Production Operations Manager / Technical Leader (E6/SSG)
U.S. Army, Active Duty
01.2019 - Current
Production Supervisor
CINTAS, Professional Uniform and Facility Services
08.2018 - 10.2019
Bachelor of Science - Business Administration
Liberty University