Austin Collins
West Deptford,NJ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Training Manager
Leave Timeshare
02.2024 - 11.2024
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Enhanced team productivity by implementing innovative training strategies that catered to diverse learning styles.
Training Manager
Vision Solar
01.2021 - 12.2023
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Provided one-on-one coaching sessions tailored towards addressing specific areas needing development in individual employees.
- Created opportunities for mentorship between experienced sales professionals and newer hires, promoting knowledge sharing within the team.
- Evaluated the effectiveness of training programs through regular assessment, making adjustments as needed for optimal results.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Collaborated with senior management to identify skill gaps and develop targeted training initiatives.
- Increased sales team performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new sales representatives, ensuring faster integration into the team.
- Developed customized training materials tailored to diverse learning styles and needs.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Restaurant Manager
Summerwood Corporation
06.2014 - 12.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Fostered positive work environment, leading to decrease in staff turnover.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
Education
High School Diploma -
West Deptford High School
West Deptford, NJ06-2015
Skills
- New hire on-boarding
- New employee training
- Program optimization
- Coaching and mentoring
- Customer service
- Training program development
- New hire orientation
- Individual trainings
- Recruitment
- Customer service best practices
- Reliable and responsible
- Employee supervision
Timeline
Training Manager
Leave Timeshare
02.2024 - 11.2024
Training Manager
Vision Solar
01.2021 - 12.2023
Restaurant Manager
Summerwood Corporation
06.2014 - 12.2020
High School Diploma -
West Deptford High School