Austin Collins
Tahlequah
Summary
Experienced professional with a solid background in customer interactions and service solutions. Proven expertise in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and consistently delivers efficient and empathetic service to achieve desired outcomes. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Principle Choice Solutions
03.2024 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Respond to customer requests for products, services, and company information.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
Production Supervisor
Dreamcatcher Sports
03.2011 - 03.2024
- I supervised a team of four employees in a screen printing warehouse
- I ensured that deadlines were met and the quality of work met or exceeded company standards by supervising, completing pre press procedures, screenprinting and contacting customers via phone, email and in-person meetings.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Achieved on-time shipments goal by empowering employees to continued success.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Monitored materials use to identify concerns and keep costs low.
- Oversaw equipment modifications and upgrades.
- Established clear priorities and production quality standards.
Auditor
Connolly Consulting Inc
10.2010 - 03.2011
- Audited supplier payments as a third party consultant to Wal-Mart Inc.
- Communicated with customers both inside and outside of the company.
- Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
- Performed strategic planning, execution and finalization of audits.
Licensing Compliance Coordinator
Wal-Mart Corporate Office
10.2008 - 04.2010
- Worked closely with city, county, state and government agencies to ensure that each Wal-Mart and Sam's club in the states of Florida, Kentucky and Tennessee were compliant with the laws for alcohol, tobacco, firearms, food handling, etc.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Performed routine data entry or document management.
- Stayed up-to-date on laws and licensing requirements to complete accurate and efficient reviews.
Invoice Analyst
Wal, Mart
07.2007 - 10.2008
- Processed invoices to ensure that there were not any discrepancies in the payments to and from the supplier.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
Education
High School Diploma -
Westville High School
Westville, OK03.2006
Skills
- Production targets
- Assembly and production
- Staff Management
- Inventory oversight
- Logistics
- Customer Contact
- Complex Problem Solving
- Adaptable and Resilient
- Regulatory Compliance
- Data Compilation
- Document Management and Storage
- Self-Starter
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
Timeline
Customer Service Representative
Principle Choice Solutions
03.2024 - Current
Production Supervisor
Dreamcatcher Sports
03.2011 - 03.2024
Auditor
Connolly Consulting Inc
10.2010 - 03.2011
Licensing Compliance Coordinator
Wal-Mart Corporate Office
10.2008 - 04.2010
Invoice Analyst
Wal, Mart
07.2007 - 10.2008
High School Diploma -
Westville High School
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