Austin Constantin
Santa Rosa,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Massage Therapist /Retail Sales Associate
The Spa Hotel Healdsburg
11.2023 - Current
- Introduce clients to CBD products to purchase to help with pain.
- Educate clients about the health benefits of CBD.
- Enhanced client satisfaction by providing personalized massage treatments based on individual needs and preferences.
- Increased repeat clientele by maintaining strong communication skills and building rapport with clients.
- Delivered therapeutic massages for pain relief, relaxation, and overall wellness using various techniques such as deep tissue, Swedish, and sports massage.
- Improved client recovery times post-injury with targeted massage therapy sessions designed to address specific muscle groups and problem areas.
Certified Massage Therapist/Front Desk Receptionist
The Best Day Spa
01.2023 - 11.2023
- Providing clients a safe and relaxing environment
- Looking over their health intake form asking them about what part of the body they need help relaxing
- Applying proper amount of pressure on certain parts of the body to prevent any injuries
- Using different massage techniques to different parts of the body
- Promoting upgrade services to help elevate the massage session.
- Increased repeat clientele by maintaining strong communication skills and building rapport with clients.
- Answering and taking calls handling scheduling, rebooking and or cancellations with therapists.
- Processing health intake forms.
- Processing and redeem gift certificates for variety of spa services
- Processing payment
- Processing health intake forms.
Certified Massage Therapist
Monarch Chiropractic
06.2020 - 12.2022
- Providing clients a safe and relaxing environment
- Coordinating with the chiropractor in helping with patient's recovery and proper care
- Looking over their health intake form asking them about what part of the body they need help relaxing
- Applying proper amount of pressure on certain parts of the body to prevent any injuries
- Using different massage techniques to different parts of the body
- Promoting upgrade services to help elevate the massage session.
Education
Traits School in Massage Therapy -
National Holistic Institute, College of Massage Therapy
Santa Rosa, CA07.2020
High School Diploma -
Guilford High School
Rockford, IL06.2011
Skills
- Knowledgeable about CBD products
- Customer service
- Problem solving
- Time Management
- Upselling
- Retail sales
- Self-starter
- Highly motivated
Certification
- CMT - Certified Massage Therapist, 84244
- Food Safety Certification, 6038522
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Certified Massage Therapist /Retail Sales Associate
The Spa Hotel Healdsburg
11.2023 - Current
Certified Massage Therapist/Front Desk Receptionist
The Best Day Spa
01.2023 - 11.2023
Certified Massage Therapist
Monarch Chiropractic
06.2020 - 12.2022
Traits School in Massage Therapy -
National Holistic Institute, College of Massage Therapy
High School Diploma -
Guilford High School