Austin Copeland
Asheville,NC
Summary
Highly analytical and adaptable professional with exceptional communication and teamwork skills. Proven ability to thrive in new environments and quickly adapt to changing circumstances. Committed to contributing to team success and continuously developing professional skills. Known for bringing a positive attitude and a strong commitment to continuous learning and personal growth.
Overview
4
4
years of professional experience
Work History
Service Desk Analyst
KeyLogic
02.2024 - Current
- Managed customer support requests with a focus on accurate record-keeping and efficient issue resolution to ensure operational flow.
- Documented service requests, demonstrating attention to detail and the ability to handle repetitive tasks with consistency.
- Adapted quickly in a dynamic work environment, ensuring dependable service in both remote and in-person contexts.
Customer Support Specialist
Lead Prosper
08.2023 - 01.2024
- Provided structured and reliable customer support, maintaining high standards of accuracy and service in all client interactions.
- Maintained and organized service logs and support documentation, contributing to efficient workflow management.
- Developed strong multitasking abilities to manage high volumes of requests effectively and with a high attention to detail.
Associate Account Manager
Copeland LLC
11.2020 - 08.2023
- Handled client interactions and maintained detailed tracking of data and follow-up tasks, ensuring accuracy.
- Demonstrated ability to work independently and met deadlines with minimal supervision, showcasing reliability in completing repetitive tasks.
Barista - Coffee Manager
Pennycup Coffee Co
01.2021 - 11.2022
- Handled client interactions and maintained detailed tracking of data and follow-up tasks, ensuring accuracy.
- Demonstrated ability to work independently and met deadlines with minimal supervision, showcasing reliability in completing repetitive tasks.
Education
Double major BSBA in Business Management & Computer Information Systems with a minor in Data Analytics -
Western Carolina University
Cullowhee, NC05.2023
Associates of Applied Science in Computer-Aided Design -
AB-Tech
Asheville, NC05.2018
Skills
- Office 365 Applications
- CRM Software
- Data Analysis
- Project Coordination
- Process Optimization
- Attention to Detail
- Task Efficiency
- Reliability
- Organizational Skills
- Adaptability
- Attention to Detail
Timeline
Service Desk Analyst
KeyLogic
02.2024 - Current
Customer Support Specialist
Lead Prosper
08.2023 - 01.2024
Barista - Coffee Manager
Pennycup Coffee Co
01.2021 - 11.2022
Associate Account Manager
Copeland LLC
11.2020 - 08.2023
Double major BSBA in Business Management & Computer Information Systems with a minor in Data Analytics -
Western Carolina University
Associates of Applied Science in Computer-Aided Design -
AB-Tech
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