Desired Job Title
Field Service RepresentativeOrder Fulfillment and MerchandisingProduction WorkerService TechnicianStore ClerkWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteLocation: Maceo, KY, USOwensboro, KY
Open to relocation: No
Austin Cox
Maceo,KY
Work Preference
Summary
Detail-oriented professional with extensive experience in field service and customer relations. Recognized for reliability, mechanical aptitude, and the ability to streamline processes, ensuring compliance with safety standards and maximizing client satisfaction.
Overview
28
28
years of professional experience
Work History
Field Service Representative
Metrie
Jeffersonville, KY
10.2022 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted on-site installation and maintenance of Metrie products, ensuring compliance with quality standards.
- Collaborated with cross-functional teams to streamline service processes and enhance operational efficiency.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Cycle count and order inventory to maximize product availability to the customer, while minimizing overstock.
- Utilized culling process for cleaning out damaged inventory and crediting for damaged product.
- Utilized MS Outlook, MS Teams, ADP, SAP, Timero, and Hubspot applications for order management, customer relations, time management, training, and reporting.
- Implemented safety protocols during service visits, reducing risk and promoting a safe working environment.
Order Fulfillment and Merchandising
Lowes Home Improvment
Owensboro, KY
2021 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ensured timely order fulfillment with efficient picking, packing, and shipping processes.
- Organized stock inventory to ensure efficient product availability and accessibility.
- Assisted in maintaining cleanliness and safety standards within stock areas.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Safe and efficient use of store equipment including forklifts, reach trucks, order pickers, and rolling ladders
Delivery Driver
Lowes Home Improvment
Owensboro, KY
03.2012 - 2021
- Delivered products safely and efficiently to customer locations.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Communicated with customers regarding delivery status and any potential delays.
- Loaded and unloaded merchandise, ensuring proper handling of items.
- Provided exceptional customer service during interactions at point of delivery.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Filled out load paperwork and DOT-mandated log books.
Production Worker
Malone Staffing - TTMA
Owensboro, KY
08.2010 - 02.2011
- Operated machinery and equipment according to safety protocols
- Assembled products following standard procedures and specifications
- Collaborated with team members to meet daily production targets
- Identified areas for process improvement to enhance workflow efficiency
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Service Technician
Coca-Cola Bottling Company
Owensboro, KY
10.1997 - 08.2010
- Diagnosed and resolved equipment malfunctions to ensure optimal performance and minimize downtime.
- Conducted routine maintenance checks on machinery, adhering to safety protocols and enhancing reliability.
- Collaborated with team members to streamline workflow processes, improving efficiency in service delivery.
- Trained new technicians on standard operating procedures and safety guidelines, fostering a culture of safety.
- Assisted in inventory management by tracking parts usage and coordinating supply orders effectively.
- Led initiatives to enhance customer satisfaction through timely service response and effective problem-solving techniques.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Delivery, set-up, and removal of vending machines, drink fountains, event trailers, and scoreboards.
Store Clerk
K-Mart
Owensboro, KY
08.1995 - 10.1997
- Assisted customers with product inquiries and location navigation.
- Operated cash register, processed transactions, and handled customer payments.
- Maintained store cleanliness and organized merchandise displays for optimal shopping experience.
- Stocked shelves with inventory, ensuring accurate product placement and availability.
Carpenter
Don's Home Improvement Service
04.1990 - 08.1995
- Interpreted blueprints and project specifications to ensure accurate measurements and cuts.
- Maintained a safe and organized workspace, adhering to safety protocols at all times.
- Conducted repairs on existing structures, improving functionality and appearance for clients.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
Education
High School Diploma -
Daviess County High School
Owensboro, KY05-1996
Skills
- Adaptability to change
- Field operations
- Work order preparation
- Preventive Maintenance
- Service calls
- Workflow optimization
- Mechanical aptitude
- Service documentation
- Product recommendations
- Installation coordination
- Parts replacements
- Teamwork and collaboration
- Customer service
- Time management
- Construction
- Attention to detail
- Multitasking
- Reliability
- Computer skills
- Following safety practices
- Work order completion
- Organizational skills
- Diagnostics and troubleshooting
- Machinery operation
- Customer relations
- Inventory management
- Equipment maintenance
- Equipment troubleshooting
- Vendor relations
Timeline
Field Service Representative
Metrie
10.2022 - Current
Delivery Driver
Lowes Home Improvment
03.2012 - 2021
Production Worker
Malone Staffing - TTMA
08.2010 - 02.2011
Service Technician
Coca-Cola Bottling Company
10.1997 - 08.2010
Store Clerk
K-Mart
08.1995 - 10.1997
Carpenter
Don's Home Improvement Service
04.1990 - 08.1995
Order Fulfillment and Merchandising
Lowes Home Improvment
2021 - 10.2022
High School Diploma -
Daviess County High School