Austin Cruz
New York
Summary
Maritime competent and supervisor with extensive experience as a Deckhand, Line Handler, and team leader. Proven ability to maintain vessels, ensure passenger safety, train and guide crews, and deliver excellent customer service in fast-paced environments. Strong work ethic, reliable, and results-oriented.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Deckhand
City Cruises
08.2023 - Current
- Prepare logs and manage projects to maintain efficiency
- Stand watch and monitor hazards for passenger and crew safety
- Enhance customer experiences and satisfaction
- Train and guide new crew members; lead daily operations
- Ensure team accountability while providing guidance and support
Line Handler
New York Water Taxi
04.2019 - Current
- Assist passengers during boarding and disembarking
- Ensure excellent customer service at all times
- Lift and position heavy gangways; maintain clean dock areas
- Secure vessels to dock using proper line-handling techniques
- Monitored weather conditions, adapting operations to ensure safety compliance.
Supervisor
Photogenic
03.2022 - 08.2023
- Identified opportunities for improvement and staff development
- Greeted guests and resolved complaints efficiently
- Managed staff tasks and ensured a safe, productive environment
- Worked under pressure during peak hours while meeting revenue goals
- Developed training materials and conducted onboarding sessions for new employees to ensure smooth transitions.
Deckhand
South Street Seaport Museum
08.2016 - 08.2022
- Maintained historic vessels through woodworking, welding, sail, repair, and mast climbing
- Supported rigging, inventory, and daily deck operations
- Maintained workshop cleanliness and organization
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Communicated clearly, concisely and politely with passengers and crew members.
Education
High School Diploma -
New York Harbor School
New York, NY06-2018
Skills
Safety Compliance Team Leadership Customer service Time Management Deck Operations Line Handling Problem Solving Sales & Administration Photography
Certification
OSHA 10-Hour | First Aid & CPR ( Adult, Infant, Canine) | NYS Boating Licensed | FCC
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Deckhand
City Cruises
08.2023 - Current
Supervisor
Photogenic
03.2022 - 08.2023
Line Handler
New York Water Taxi
04.2019 - Current
Deckhand
South Street Seaport Museum
08.2016 - 08.2022
High School Diploma -
New York Harbor School