Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Austin Czajkowski

Commack,NY

Summary

Dynamic Customer Experience professional with over 6 years of development managing portfolios for Fortune 500 clients, optimizing interactions across various touchpoints, driving strategic decisions through data analysis, and facilitating the growth of fruitful partnerships. Proven track record with relationship management, retail operations, and team leadership. Seeking a Retail Strategy role to leverage skills in enhancing performance and enriching business practices.

Overview

9
9
years of professional experience

Work History

Customer Experience & Operations Manager

SMSB Consulting Group
Hauppauge, NY
05.2019 - Current
  • Collaborate with a diverse book of business of over 20 high profile clients, such as Amazon, Loreal, Red Bull, Keurig-Dr.Pepper to provide B2B solutions that empower major retailers including Walmart, Whole Foods, and Target to make strategic, data-informed decisions.
  • Work cross-functionally with Marketing, Sales, and Customer Success teams to support annual renewals exceeding $2.5M in recurring value. Encourage upsells and contract expansion where applicable.
  • Develop impactful presentations, decks, and PowerPoints to key stakeholders to ensure clarity and alignment across all product lines and business units.
  • Optimize brand exposure by 60% across all clients through the strategic implementation of SaaS solutions, including JDA BlueYonder, Citrix, Alteryx, Google Workspace, PowerBI, Nielsen, Salsify, and Photoshop.
  • Provide high touch support to key agency clients consisting of weekly touch bases, QBRs, and in-person visits domestically & internationally, along with creating personalized curriculums per account.
  • Conduct training sessions three times weekly and lead teams of up to 20 to meet client needs and execute deliverables, focusing on quality control, meaningful relationship building, and product orientation.
  • Utilize data to formulate actionable strategic decision-making and optimize operational efficiencies.

Marketing Coordinator

Uncle Giuseppe's Marketplace
Farmingdale, NY
05.2018 - 05.2019
  • Leveraged reports to assess inventory, ordering trends, promotions, and operational success.
  • Coordinated with category managers to develop marketing strategies and promotional initiatives.
  • Conducted pricing optimizations, achieving a 30% increase in profitability for the fiscal year.

Coordinator of Market Research

Skytop Strategies
New Paltz, NY
06.2016 - 05.2018
  • Facilitated partnerships with approximately 120 sponsors and delegates for annual ESG symposium.
  • Developed and distributed daily email communications, achieving an open rate of 30-40%.
  • Conducted market research and analysis to enhance partnership value.

Education

B.Sci - Marketing & Business Management

New Paltz, NY
New Paltz, NY
05.2018

Skills

  • Relationship management and sales support
  • Leadership and team building
  • Visual merchandising strategies
  • Proficiency in Salsify and SymphonyAI

Timeline

Customer Experience & Operations Manager

SMSB Consulting Group
05.2019 - Current

Marketing Coordinator

Uncle Giuseppe's Marketplace
05.2018 - 05.2019

Coordinator of Market Research

Skytop Strategies
06.2016 - 05.2018

B.Sci - Marketing & Business Management

New Paltz, NY

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