Austin Q Daugherty
Panama City Beach,FL
Summary
Adaptable Front Office Assistant skilled in delivering first-rate attention to guest needs. Proficient in quickly and accurately answering questions, providing information, and facilitating efficient check-in and check-out services. Builds positive relationships with guests and coworkers. Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Residence Inn Marriott
Panama City Beach , FL
03.2024 - Current
- Monitored security cameras in lobby area as needed.
- Answered phones, responded to inquiries, and took messages.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Maintained cleanliness of lobby area at all times.
- Provided excellent customer service while upholding company policies.
- Provided information about hotel amenities, services, and local attractions.
- Assisted guests at check-in, providing information on various services within hotel.
Box Office Attendant
Wonder Workshop Children's Museum
Pcb , FL
01.2023 - 12.2024
- Handled refunds or exchanges due to canceled shows or incorrect seat assignments.
- Balanced cash registers by reconciling transactions with receipts at the end of each shift.
- Printed out reports for management regarding box office sales performance.
- Kept lobby area clean and organized during peak hours.
- Followed safety protocols while handling large amounts of money.
- Ensured compliance with local regulations pertaining to ticket sales.
- Accepted payment from customers via cash, credit card, or other forms of payment.
- Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.
Bakery Clerk
Fresh Market Inc.
Pcb , FL
01.2023 - 12.2024
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Verified that all products were labeled with correct pricing information.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
Front Desk Agent
Anghad hotel
St Louis, MO
01.2021 - 11.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Scheduled reservations for groups and special events.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Contacted housekeeping or maintenance staff to report room or building issues.
Education
GED -
Tom P Haney Technical Center
Panama City, FL11-2015
Skills
- Guest amenities
- Front Office Support
- Transportation information
- Information Protection
- Room assignments
- Safety and security procedures
- Oral and written communications
- Credit and cash payments
- Conflict and issue documentation
Affiliations
- I am a big animal lover , Love to snap pictures of our beautiful earth we call home. Love going to our natural springs and getting together with friends . and travelling the world.
Timeline
Front Desk Agent
Residence Inn Marriott
03.2024 - Current
Box Office Attendant
Wonder Workshop Children's Museum
01.2023 - 12.2024
Bakery Clerk
Fresh Market Inc.
01.2023 - 12.2024
Front Desk Agent
Anghad hotel
01.2021 - 11.2024
GED -
Tom P Haney Technical Center