Austin D Conley
Wilmington,NC
Summary
As a dedicated Mission Critical Operations graduate, I am seeking a challenging position in my field of study where I can apply my specialized knowledge and skills. With a strong academic foundation in mission-critical operations, I am well-versed in the intricacies of disaster recovery, and risk mitigation strategies. Eager to contribute my expertise to a dynamic team, I am focused on ensuring the uninterrupted performance of essential systems. I am dedicated to implementing industry best practices, optimizing operation efficiency, and maintaining the highest standards of security and reliability. I am enthusiastic about the opportunity to make a significant impact where my passion for technology and commitment to excellence can thrive.
Dynamic individual with hands-on experience in critical operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Garage Door Installer
Crawford Door Systems
01.2025 - Current
- Installed residential and commercial garage doors according to safety standards and manufacturer specifications.
- Operated hand and power tools for efficient door installation and repairs.
- Conducted site assessments to determine installation requirements and address potential challenges.
- Collaborated with team members to ensure timely project completion and high-quality workmanship.
- Maintained inventory of tools, materials, and equipment, ensuring readiness for upcoming projects.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly during installations.
- Diagnosed problems and completed timely repairs.
- Educated homeowners about proper care and maintenance of garage door systems.
- Streamlined installation processes by effectively managing time and resources on job sites.
- Provided comprehensive training for new team members, ensuring consistency in quality across all installations.
- Improved customer satisfaction by providing efficient and high-quality garage door installations.
- Kept appropriate inventory level of new systems and replacement parts to meet all job requirements.
- Troubleshot malfunctioning components during maintenance visits leading to fewer instances of costly repairs and ensuring continued client satisfaction.
- Maintained clear communication with office staff regarding scheduling changes or additional work needed on projects.
- Adhered to local building codes while installing residential garage door systems to maintain compliance with industry standards.
- Collaborated effectively with team members, completing multiple installations per day as required.
- Delivered excellent customer service, addressing any questions or concerns during installation.
Builder
Wood Creations of NC
01.2016 - Current
- Over the years, I have progressed from an entry-level role to becoming a builder. In my previous position, I was tasked with sanding and finishing doors, including staining and painting. I also performed various tasks within the company, such as making deliveries, cleaning up, and observing experienced builders to learn and advance my skills. Currently, I utilize AutoCAD drawings to construct customer garage doors to precise specifications.
Maintenance Technician
Everson Apartments
04.2023 - 01.2025
- Conducted routine inspections and maintenance on HVAC, plumbing, and electrical systems.
- Diagnosed equipment malfunctions and implemented timely repairs to minimize downtime.
- Collaborated with team members to develop preventive maintenance schedules for machinery.
- Trained junior technicians on safety protocols and best practices for equipment handling.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Installed new locks, door handles, and door closers.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Collaborated with team members to complete larger repair projects efficiently.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
- Streamlined inventory management for spare parts, ensuring critical components were always available.
- Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
- Facilitated smoother operation of HVAC systems through regular maintenance and updates.
- Replaced worn or broken parts on machines and equipment.
Food Expeditor
Hillbilly's
07.2015 - 01.2016
- Starting as a busboy, I quickly advanced to food expeditor. As an expeditor I verified the accuracy of orders and coordinated effectively with kitchen and front-of-house staff. Working in the restaurant industry allowed me to work in a fast-paced industry and learn the importance of customer service and teamwork.
Education
Network Technician Certificate -
Cleveland Community College
01.2023
Associate in Engineering Technology - Mission Critical Operations
Cleveland Community College
Shelby, NC05-2023
Skills
- Racking and Stacking
- AutoCAD proficiency
- Building code compliance
- Hand/Power Tools
- Assembling and diagnosing computer problems
- Site assessment
- Power tool operation
- Hand tool operation
- Customer service
- Team collaboration
- Inventory management
- Problem diagnosis
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Garage Door Installer
Crawford Door Systems
01.2025 - Current
Maintenance Technician
Everson Apartments
04.2023 - 01.2025
Builder
Wood Creations of NC
01.2016 - Current
Food Expeditor
Hillbilly's
07.2015 - 01.2016
Network Technician Certificate -
Cleveland Community College
Associate in Engineering Technology - Mission Critical Operations
Cleveland Community College