Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Austin D Conley

Wilmington,NC

Summary

As a dedicated Mission Critical Operations graduate, I am seeking a challenging position in my field of study where I can apply my specialized knowledge and skills. With a strong academic foundation in mission-critical operations, I am well-versed in the intricacies of disaster recovery, and risk mitigation strategies. Eager to contribute my expertise to a dynamic team, I am focused on ensuring the uninterrupted performance of essential systems. I am dedicated to implementing industry best practices, optimizing operation efficiency, and maintaining the highest standards of security and reliability. I am enthusiastic about the opportunity to make a significant impact where my passion for technology and commitment to excellence can thrive.

Dynamic individual with hands-on experience in critical operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

10
10
years of professional experience

Work History

Garage Door Installer

Crawford Door Systems
01.2025 - Current
  • Installed residential and commercial garage doors according to safety standards and manufacturer specifications.
  • Operated hand and power tools for efficient door installation and repairs.
  • Conducted site assessments to determine installation requirements and address potential challenges.
  • Collaborated with team members to ensure timely project completion and high-quality workmanship.
  • Maintained inventory of tools, materials, and equipment, ensuring readiness for upcoming projects.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly during installations.
  • Diagnosed problems and completed timely repairs.
  • Educated homeowners about proper care and maintenance of garage door systems.
  • Streamlined installation processes by effectively managing time and resources on job sites.
  • Provided comprehensive training for new team members, ensuring consistency in quality across all installations.
  • Improved customer satisfaction by providing efficient and high-quality garage door installations.
  • Kept appropriate inventory level of new systems and replacement parts to meet all job requirements.
  • Troubleshot malfunctioning components during maintenance visits leading to fewer instances of costly repairs and ensuring continued client satisfaction.
  • Maintained clear communication with office staff regarding scheduling changes or additional work needed on projects.
  • Adhered to local building codes while installing residential garage door systems to maintain compliance with industry standards.
  • Collaborated effectively with team members, completing multiple installations per day as required.
  • Delivered excellent customer service, addressing any questions or concerns during installation.

Builder

Wood Creations of NC
01.2016 - Current
  • Over the years, I have progressed from an entry-level role to becoming a builder. In my previous position, I was tasked with sanding and finishing doors, including staining and painting. I also performed various tasks within the company, such as making deliveries, cleaning up, and observing experienced builders to learn and advance my skills. Currently, I utilize AutoCAD drawings to construct customer garage doors to precise specifications.

Maintenance Technician

Everson Apartments
04.2023 - 01.2025
  • Conducted routine inspections and maintenance on HVAC, plumbing, and electrical systems.
  • Diagnosed equipment malfunctions and implemented timely repairs to minimize downtime.
  • Collaborated with team members to develop preventive maintenance schedules for machinery.
  • Trained junior technicians on safety protocols and best practices for equipment handling.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Installed new locks, door handles, and door closers.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.
  • Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
  • Streamlined inventory management for spare parts, ensuring critical components were always available.
  • Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
  • Facilitated smoother operation of HVAC systems through regular maintenance and updates.
  • Replaced worn or broken parts on machines and equipment.

Food Expeditor

Hillbilly's
07.2015 - 01.2016
  • Starting as a busboy, I quickly advanced to food expeditor. As an expeditor I verified the accuracy of orders and coordinated effectively with kitchen and front-of-house staff. Working in the restaurant industry allowed me to work in a fast-paced industry and learn the importance of customer service and teamwork.

Education

Network Technician Certificate -

Cleveland Community College
01.2023

Associate in Engineering Technology - Mission Critical Operations

Cleveland Community College
Shelby, NC
05-2023

Skills

  • Racking and Stacking
  • AutoCAD proficiency
  • Building code compliance
  • Hand/Power Tools
  • Assembling and diagnosing computer problems
  • Site assessment
  • Power tool operation
  • Hand tool operation
  • Customer service
  • Team collaboration
  • Inventory management
  • Problem diagnosis

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Garage Door Installer

Crawford Door Systems
01.2025 - Current

Maintenance Technician

Everson Apartments
04.2023 - 01.2025

Builder

Wood Creations of NC
01.2016 - Current

Food Expeditor

Hillbilly's
07.2015 - 01.2016

Network Technician Certificate -

Cleveland Community College

Associate in Engineering Technology - Mission Critical Operations

Cleveland Community College
Austin D Conley