Austin Densley
American Fork,United States
Summary
Critical Power Technician and Army Veteran with extensive experience in installing and maintaining critical power systems. Successfully supervised teams, managed high-value equipment, and ensured compliance with safety standards. Recognized for reliability and delivering exceptional customer service in both military and civilian environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Specialty Lead
Rocky Mountain Waterproofing
West Jordan, United States
06.2025 - 03.2026
- Supervised crews of 1–6 personnel, ensuring safety compliance and timely project completion.
- Coordinated with contractors on job scope, status, and completion to maintain project alignment.
- Managed truck inventory, tools, and materials to support daily job operations effectively.
- Maintained OSHA safety standards and DOT driving compliance.
Customer Engineer I
Vertiv
Kansas City, United States
11.2024 - 06.2025
- Installed, performed preventive maintenance, and provided scheduled and emergency service on UPS and critical power equipment.
- Provided technical support for critical infrastructure systems and equipment.
- Diagnosed and troubleshot equipment failures for optimal performance.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
- Built and sustained strong relationships with customers, coworkers, and sales teams, ensuring reliable field support.
Specialty Lead
Rocky Mountain Waterproofing
West Jordan, United States
04.2023 - 04.2024
- Ensured adherence to OSHA safety standards and DOT driving compliance, promoting workplace safety.
- Supervised crews of 1–6 personnel, ensuring project completion met safety and efficiency standards.
- Managed truck inventory, tools, and materials, facilitating smooth daily job operations.
- Communicated with contractors regarding job scope, status, and completion.
Archery Team Lead
Sportsman's Warehouse
Saratoga Springs, United States
04.2023 - 10.2023
- Managed daily operations of archery department while providing expert equipment guidance to enhance customer experience.
- Trained team members and educated customers on archery equipment and safety.
- Executed bow setup, tuning, string installation, and arrow cutting to ensure optimal performance and customer satisfaction.
- Coordinated inventory management and merchandising displays while supporting department sales goals through effective product presentation.
Generator Technician
Power Systems West
Salt Lake City, United States
01.2022 - 04.2022
- Diagnosed and resolved generator malfunctions to restore functionality and minimize downtime.
- Troubleshot and repaired generators, switchgear, and PLC systems to ensure operational reliability.
- Performed electrical diagnostics, preventive maintenance, and component rebuilds.
- Conducted routine maintenance on various generator models to maintain optimal performance and longevity.
- Installed generators and ensured proper functionality post-installation.
Credit Representative
Wells Fargo
Utah, United States
02.2016 - 08.2021
- Negotiated payment arrangements, enabling customers to maintain positive account standing and avoid late fees.
- Assisted customers with credit accounts, billing inquiries, and payment solutions to enhance customer satisfaction.
- Collaborated with internal teams to resolve disputes, fraud concerns, and credit reporting issues, improving overall account accuracy.
- Met performance metrics for call efficiency, resolution accuracy, and customer satisfaction.
- Documented account updates and customer interactions within internal banking systems.
Automated Logistical Specialist (92A)
US Army
United States, United States
02.2011 - 07.2021
- Managed lifecycle inventory of 10,000 SKUs and assets valued at 10 Million, maintaining ≥98% inventory accuracy through cycle counts, reconciliation, and root-cause corrective actions.
- Coordinated procurement and replenishment processes, ensuring timely availability of supplies using GCSS-Army.
- Executed inventory audits and reconciliations, achieving compliance in inspections with no major findings and preparing documentation for audits and quality assurance.
- Managed unit budget for maintenance and shop operations, ensuring effective allocation of resources.
- Led training sessions for a team of 5-10 personnel, enhancing their skills and performance.
- Oversaw all man hour accounting records to ensure accurate tracking of labor costs.
Education
Associate of Science - Music Production
Los Angeles Film School
Los Angeles, CA05-2024
Skills
- Project management
- Customer relationship management
- Safety compliance
- Customer relationship management
- Team leadership
- Technical training
- Team leadership
Certification
- Six Sigma Green Belt
- Confined Space Certification
- AED / First Aid / CPR / BLS
- MSHA Certification
- OSHA 30 and OSHA 10
- Hazardous Waste Operations & Emergency Response Training
- Lean Six Sigma Certification
Languages
English
Professional
Affiliations
- volunteer - Area of operations Treasurer, Since January 2023
Timeline
Specialty Lead
Rocky Mountain Waterproofing
06.2025 - 03.2026
Customer Engineer I
Vertiv
11.2024 - 06.2025
Specialty Lead
Rocky Mountain Waterproofing
04.2023 - 04.2024
Archery Team Lead
Sportsman's Warehouse
04.2023 - 10.2023
Generator Technician
Power Systems West
01.2022 - 04.2022
Credit Representative
Wells Fargo
02.2016 - 08.2021
Automated Logistical Specialist (92A)
US Army
02.2011 - 07.2021
Associate of Science - Music Production
Los Angeles Film School