Austin Dowell
Brooklyn,USA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Proven experience in audio engineering and customer service roles
Overview
15
15
years of professional experience
Work History
Operations Associate
Ronald McDonald House
Manhattan, NY
08.2023 - 01.2025
- Welcomed and assisted guests according to company standards, addressing service needs and responding to emergencies using safety equipment when necessary.
- Maintained shift reports and documented events, while also supporting Housekeeping with cleaning tasks as needed.
- Managed inventory of household supplies, coordinated with Operations leadership, and ensured proper stocking.
- Engaged with the public by giving House tours, accepting donations, answering questions, and handling guest complaints to ensure satisfaction.
- Provided translation assistance using devices, spoke some Spanish, and supervised volunteers to uphold service standards and policies.
- Processed laundry, monitored room referrals, prioritized day-use requests, and coordinated with social workers as needed.
- Scheduled family check-ins, completed data entries, and trained new hires on front desk operations, software, and support programs.
Host and Office Administrator
SONA
Manhattan, NY
06.2023 - 08.2024
- Supported administrative staff in accounting, sales, and general office operations while streamlining procedures.
- Recruited, trained, and managed staff to align with the restaurant’s values and policies.
- Prepared reports, presentations, and proposals while tracking office supplies and placing orders.
- Answered and directed phone calls, assisted colleagues, and handled additional administrative tasks as needed.
Audio Visual Technician
Empower Electric
Nashville, TN
06.2022 - 06.2023
- Installed & Maintained AV Equipment - Set up, configured, and maintained audio-visual systems, including speakers, projectors, displays, and control systems
- Troubleshot Technical Issues - Diagnosed and resolved AV equipment malfunctions, ensuring seamless operation for events and daily use
- Supported Live Events - Assisted with AV setup and operation for corporate meetings, presentations, and live events
- Integrated AV with Electrical Systems - Worked alongside electricians to integrate AV systems into building infrastructure
- Provided Client Training & Support - Guided clients on proper AV system usage and provided ongoing technical support
Server/Host Manager
TRUEFOOD KITCHEN
09.2018 - 01.2022
Shift Supervisor
STARBUCKS
08.2013 - 12.2018
Line Cook/Cashier
BRUEGGER'S BAGELS,
01.2010 - 12.2013
Education
Audio Engineering Diploma -
Blackbird Academy
Nashville, TN01.2020
Bachelor of Science - Biological Sciences: Environmental and Occupational Health Science
City University of New York (CUNY)
New York, NYSkills
- Audio Engineering
- Customer Service
- Business Development
- Staff training
- Organizational Skills
- Interpersonal Skills
- Technical Proficiency
- Training and development
- Project management
- Team leadership
Timeline
Operations Associate
Ronald McDonald House
08.2023 - 01.2025
Host and Office Administrator
SONA
06.2023 - 08.2024
Audio Visual Technician
Empower Electric
06.2022 - 06.2023
Server/Host Manager
TRUEFOOD KITCHEN
09.2018 - 01.2022
Shift Supervisor
STARBUCKS
08.2013 - 12.2018
Line Cook/Cashier
BRUEGGER'S BAGELS,
01.2010 - 12.2013
Audio Engineering Diploma -
Blackbird Academy
Bachelor of Science - Biological Sciences: Environmental and Occupational Health Science
City University of New York (CUNY)
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