Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
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Austin Driver

Louisville,KY

Summary

Motivated individual promoting well-rounded skill set including account management and sales analysis. Always ready and willing to pitch in and perform above expectations. Currently pursuing Management positions within the automotive or financial vertical sector.

Overview

6
6
years of professional experience

Work History

Service Advisor

Springdale Automotive
Louisville, KY
09.2022 - Current
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Resolved customer complaints in an efficient and courteous manner.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Monitored staff performance and addressed issues.

Service Manager

Valvoline Instant Oil Change
Louisville, KY
01.2018 - 09.2022
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Entered time and attendance logs in preparation for payroll.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Managed yearly budgets up to $1,750,000.

Education

High School Diploma -

Fairdale High School
Fairdale, KY

Skills

  • Repairs Scheduling
  • Technical Support
  • Price Quoting
  • Quality Control
  • Strategic Planning
  • Policy Implementation
  • Operations Management
  • Financial Management
  • Staff Development
  • Sales Techniques
  • Schedule Preparation
  • Budget Control
  • Business Planning
  • Complex Problem-Solving
  • Time Management
  • Negotiation
  • Account Management
  • Sales Analysis

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Advisor

Springdale Automotive
09.2022 - Current

Service Manager

Valvoline Instant Oil Change
01.2018 - 09.2022

High School Diploma -

Fairdale High School

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Austin Driver