Austin Dykes
HOCKLEY,TX
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 3 years of experience in Technical Support.
Overview
3
3
years of professional experience
Work History
Advanced Apps Tier 1 Support Specialist
Bonterra Tech
02.2022 - Current
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Maintained individual average of 20 closed tickets a week. In alignment with team averages, and weekly volume.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and identified solutions to technical problems.
Education
Bachelor of Arts - Music Education
Lamar University
Beaumont, TX12-2021
Skills
- ETO Software expertise
- Technical assistance
- Software troubleshooting
- Ticket management
- Training and coaching
Timeline
Advanced Apps Tier 1 Support Specialist
Bonterra Tech
02.2022 - Current
Bachelor of Arts - Music Education
Lamar University
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