Austin Dyott
Essex,MD
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction and boosting sales through creative mixology and superior service at The Rumor Reel. Skilled in POS system operation and adept at building warm customer relationships, demonstrated a knack for upselling strategies that significantly increased revenue. Showcases a blend of engaging personality and menu development acumen, ensuring memorable guest experiences. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Main Bartender
The Rumor Reel
06.2021 - 08.2024
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Helped management plan and serve bar menu exceeding customer expectations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Server
Brian Boru Irish Restaurant And Pub
03.2017 - 02.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Bartender
Rams Head Dockside
06.2013 - 09.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Completed requisitions to maintain required stock par levels.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
Bartender
Bill Bateman's Bistro
03.2011 - 08.2016
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Helped management plan and serve bar menu exceeding customer expectations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Completed requisitions to maintain required stock par levels.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Built relationships with vendors to manage orders and negotiate costs.
- Prepared garnishes by evenly slicing and pitting fruits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
No Degree - Psychology
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Old Mill Senior High
Glen Burnie, MD06.2004
Skills
- Menu development
- Upselling strategies
- POS System Operation
- Superior customer service
- Efficient multitasking
- Menu Memorization
- Suggestive Selling
- Food Service
- Health codes compliance
- Beverage Preparation
- Basic accounting
- Payment Processing
- Staff Management
- Highly reliable
- Classic cocktails
- Hospitality service expertise
- Service-oriented mindset
- Wine and liquor knowledge
- New Hire Training
- Responsible Alcohol Service
- Changing beer kegs
- Cash Register Operation
- Outgoing Personality
- Customer Service
- Sales expertise
- Clear and effective communication
- Engaging personality
- Preparing garnishes
- Salesmanship
- Creative Mixology
- Liquor, beer, and wine knowledge
- Professional Appearance
- Handling Difficult Customers
- Customer service expertise
Certification
Maryland "TIPS" certification for the past 4 years
Timeline
Main Bartender
The Rumor Reel
06.2021 - 08.2024
Server
Brian Boru Irish Restaurant And Pub
03.2017 - 02.2020
Bartender
Rams Head Dockside
06.2013 - 09.2017
Bartender
Bill Bateman's Bistro
03.2011 - 08.2016
No Degree - Psychology
Anne Arundel Community College
High School Diploma -
Old Mill Senior High
Maryland "TIPS" certification for the past 4 years
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