Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Austin Skates

Austin Skates

Nashville,TN

Summary

With over the top experience in customer service and sales as one of my strongest assets, I'm hoping to build a career with a company that recognizes potential and gives me the resources I need to grow as an individual and a professional.

Overview

6
6
years of professional experience

Work History

DOT ROUTE MANAGER -

Tolo Logistics / AMAZON I
10.2022 - Current
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas and other data.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Achieved consistently high customer scores due to exceptional service.
  • Drove trucks to and from job sites to deliver supplies.
  • Regularly monitored route sales staff performance and provided feedback to ensure efficiency.

DOT ROUTE MANAGER -

Cobblestone Industries / FEDEX
Murfreesboro, TN
10.2021 - 10.2022
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Recorded pertinent delivery information needed for accurate tracking.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Utilized street maps to plan and determine most efficient routes.
  • Navigated routes with relevant map programs and GPS systems.
  • Transported and safely delivered items to prevent damage or loss.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.

Sales Specialist -

No Compromise Gaming
Nashville, TN
06.2020 - 10.2021
  • Stayed up to date on all company products and services to support sales objectives.
  • Educated customers on product features and technical details to highlight benefits.
  • Met with customers to discuss needs and offered relevant options from company line.
  • Write, completed and filed documentation to finalize sales.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Coordinated activities with other departments to ensure quality customer service.
  • Helped average of 50 customers per day by responding to inquiries and locating products.
  • Processed orders through company system and coordinated product deliveries.
  • Acted as point of contact for internal and external customers across departments.

Qualification Specialist -

Wesley Financial Group LLC
Franklin, TN
12.2019 - 06.2020
  • Spoke with clients over a series of 2 phone calls.
  • Helping direct them out of timeshare contracts.
  • Heavy data entry as well as note taking & customer interaction/service
  • Advanced use of Salesforce Lightning

Store Manager in Training

Nashville Vapor
Nashville, Tennessee
08.2019 - 11.2019
  • Processed customer sales transactions, adjustments and refunds.
  • Assisted with opening and closing of retail branch office.
  • Collaborated with other managers to plan and direct organizational tasks.
  • Assisted in sales, customer service and human resources objectives to increase experience and gain broad company perspective.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Worked with and leadership to develop and implement action plans to protect company assets and profitability.
  • Met with customers to discuss options for selection of products and services.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Audio Visual Technician

CPrigging
Nashville, Tennessee
06.2018 - 08.2019
  • Checked completed work for quality and accurate documentation
  • Reviewed drawings, blueprints, schematics and service manuals to identify technical requirements
  • Transported and installed equipment for live events, including weddings and concerts
  • Integrated professional audio/video systems and provided technical assistance to resolve issues
  • Used appropriate tools and materials in alignment with safety protocols and industry best practices
  • Employed best practices and safety protocols during equipment installations, including projectors and speakers

Customer Success Manager

Service Source Inc.
Nashville, Tennessee
06.2018 - 05.2019
  • From June till the end of the year I was a Renewal's associate for the company Blackboard. My task's involved managing 800+ accounts across the US over three month periods for schools ranging from k-12. I was working Fully in Salesforce as well as DocuSign to manage contracts for all of my opportunities
  • As of January I work with Cisco on a team called 'Adopt' my duty is to help IT for companies across the west coast manage their portal and it's services as well as security devices
  • Drove customer escalations to resolution by engaging directly with clients.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.

Education

Cane Ridge High School
2011

Skills

  • F ENDORSEMENT
  • DOT CERTIFIED
  • Trained in salesforce

Affiliations

  • Joseph Darnell / Cobblestone industries - fedex / 629-247-0557
  • Eric Gosselin / Business analyst /(615) 440-3784
  • Ryan Thomas / ADS security (629)-215-0436

Timeline

DOT ROUTE MANAGER -

Tolo Logistics / AMAZON I
10.2022 - Current

DOT ROUTE MANAGER -

Cobblestone Industries / FEDEX
10.2021 - 10.2022

Sales Specialist -

No Compromise Gaming
06.2020 - 10.2021

Qualification Specialist -

Wesley Financial Group LLC
12.2019 - 06.2020

Store Manager in Training

Nashville Vapor
08.2019 - 11.2019

Audio Visual Technician

CPrigging
06.2018 - 08.2019

Customer Success Manager

Service Source Inc.
06.2018 - 05.2019

Cane Ridge High School

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Austin Skates