Austin Engeldahl
Pahrump,NV
Summary
Self-assured, capable of handling an array of responsibilities as well as working with people of varying personalities. Promoting exceptional skill with both customer service and satisfaction, and the ability to adapt to tricky situations and resolve them with a positive outcome. Structured work environment that promote personal growth and developing solid work ethics, is all I have ever known. Currently seeking to remain with a company that appreciates the long hours and dedication one finds when working with valued customers and ensure quality service while further developing my growing list of skills.
Overview
7
7
years of professional experience
Work History
Shipping and Receiving Coordinator
Horsch LLC
Mapleton, ND
06.2023 - 07.2024
- Verified and inspected goods received against purchase orders or invoices.
- Organized warehouse storage space for efficient management of inventory.
- Monitored the movement of materials in the warehouse by utilizing tracking systems.
- Performed periodic cycle counts to maintain accurate inventory levels.
- Assisted with loading and unloading trucks using forklifts or pallet jacks as needed.
Service Advisor
Sands Chevrolet Glendale
Glendale, Arizona
08.2020 - 05.2023
- Advised customers on additional services to increase overall sales.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Calculated materials, supplies, and labor costs to develop estimates and prepare work orders.
- Examined records and history to verify warranty and service contract coverage.
- Answered phone calls, responded to questions, and addressed concerns.
- Worked in both low- and high-volume shops, interacting with many different types of customers as well as technicians.
Head Fry Cook
Sonics Drive In
Surprise, AZ
07.2019 - 08.2020
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Communicated with kitchen staff to complete orders quickly.
- Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
- Kept stations stocked and ready for use to maximize productivity.
- Handled waste management duties by properly and safely disposing of all trash at end of shift.
- Labeled, dated and filled pans with chopped vegetables and prepared foods prior to shift.
Service Advisor
Pahrump Valley Auto Plaza
Pahrump, NV
04.2018 - 04.2019
- Scheduled appointments for customers to have their vehicles serviced depending on possible customer concern or even basic routine maintenance
- Advise customers of any applicable warranties, GM promotional programs, and answer any questions to better assist them with their dealership experience and ensure customer retention
- Practice active delivery of the vehicle to ensure the customer understands what was performed on the vehicle and what to expect upon future visits
- Experienced with a variety of extended warranty companies
- Provided attentiveness and patience when dealing with dissatisfied customers
- Ranked second place in a competition among twenty-plus other service advisors across three different stores within my company's organization based on CSI scores, effective labor rate, and gross profit of sales with only seven months of experience
Quick Lube Technician
Pahrump Valley Auto Plaza
Pahrump, NV
08.2017 - 04.2018
- Completed basic multi point inspection within a timely manner including checking for fluid leaks, any filter or wiper blade replacements and providing recommendations for any maintenance items needed at the time or in the future
- Performed basic lube, oil, filter services on a variety of makes and models of different brands of vehicles
- Experienced in tire patches, plugs, and overall replacement
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NV05.2016
Service Advisor Training Class 1
NCM Institute
Kansas City, MO04.2019
Skills
- Capable of multi-tasking
- Experienced in interacting with customers and coworkers in a professional manner
- Clear and concise communication skills established through working in a service setting
- Quick to adapt to new environments and picking up new skills
- Experienced working in hazardous conditions
- Comfortable and capable of using heavy equipment such as fork lifts and indoor cranes to move or organize pallets of product
Timeline
Shipping and Receiving Coordinator
Horsch LLC
06.2023 - 07.2024
Service Advisor
Sands Chevrolet Glendale
08.2020 - 05.2023
Head Fry Cook
Sonics Drive In
07.2019 - 08.2020
Service Advisor
Pahrump Valley Auto Plaza
04.2018 - 04.2019
Quick Lube Technician
Pahrump Valley Auto Plaza
08.2017 - 04.2018
High School Diploma -
Pahrump Valley High School
Service Advisor Training Class 1
NCM Institute
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