Summary
Overview
Work History
Education
Skills
Timeline
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Austin Erwin

Shepherdsville,KY

Summary

Dynamic Property Operations Manager at Pendleton Hill Properties with a proven track record in enhancing tenant satisfaction and optimizing maintenance processes. Skilled in relationship building and facilities maintenance, I successfully negotiated vendor contracts, ensuring high-quality service while reducing costs. Committed to driving operational excellence and fostering strong client relationships.

Overview

8
8
years of professional experience

Work History

Property Operations Manager

Pendleton Hill Properties
09.2024 - Current
  • Reviewed vendor contracts regularly to ensure best value for services rendered while maintaining high quality standards in property operations.
  • Implemented preventive maintenance programs to minimize downtime and extend the life of building systems.
  • Developed strong relationships with vendors and contractors to negotiate favorable pricing for maintenance services.
  • Conducted regular property inspections, identifying areas that required attention or improvement.
  • Increased tenant satisfaction by implementing efficient property management processes and addressing maintenance concerns promptly.
  • Monitored market trends to make informed decisions regarding rental rates adjustments or promotional offers to attract prospective tenants.

Business Development Executive

Melyssa Hernandez Photography
11.2023 - Current
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
  • Generated revenue growth by developing and executing targeted sales strategies to expand market share.
  • Expanded service offerings by identifying market gaps and developing solutions.

Inventory Training Lead

GameStop
10.2022 - 11.2023
  • Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
  • Developed specialized curriculum for targeted skill improvement, resulting in higher productivity levels.
  • Mentored junior trainers, sharing best practices and providing constructive feedback for their professional growth.
  • Facilitated effective communication between departments through collaborative workshops, enhancing organizational synergy and productivity.
  • Introduced innovative teaching methods to optimize learning outcomes within diverse working environments.
  • Collaborated with management to identify specific employee development needs and tailor training materials accordingly.

Shipping Clerk Process Assistant

Amazon
11.2019 - 10.2022
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
  • Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.

Solutions Specialist

Verizon Wireless
08.2017 - 08.2019
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Increased productivity by collaborating with management to develop process improvements.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Led CRM implementation to enhance customer engagement.

Education

Certificate of Technical Support Fundamentals - IT

Coursera
Online
07.2023

Hendersonville High School
Hendersonville, TN
05.2014

Skills

  • Property management expertise
  • Emergency preparedness
  • Space planning
  • Facilities maintenance
  • Sales and marketing
  • Team leadership
  • Customer service
  • Decision-making
  • Customer satisfaction
  • Relationship building
  • Sales presentations
  • Business development and planning
  • CRM platforms
  • Social media marketing

Timeline

Property Operations Manager

Pendleton Hill Properties
09.2024 - Current

Business Development Executive

Melyssa Hernandez Photography
11.2023 - Current

Inventory Training Lead

GameStop
10.2022 - 11.2023

Shipping Clerk Process Assistant

Amazon
11.2019 - 10.2022

Solutions Specialist

Verizon Wireless
08.2017 - 08.2019

Certificate of Technical Support Fundamentals - IT

Coursera

Hendersonville High School

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Austin Erwin