Austin Fairbourn
Salt Lake City,UT
Summary
Proven Plumbing Technician with a background in technical installations and exceptional customer service. Adept at enhancing residential sales and maintaining high conversion rates, striving for consistent performance improvements. RMGA certified, demonstrating a commitment to ongoing learning and hands-on work. Achieved significant sales growth by prioritizing customer needs and utilizing technical expertise.
Overview
10
10
years of professional experience
Work History
Plumbing Technician
Action Plumbing
02.2024 - 08.2024
- Residential sales, first point of contact after dispatch, inspect home for potential turnover for other departments.
- Install and repair fresh water systems, drain clean and hydrojet, helped on other jobs when another tech is in a pinch.
- Track all numbers including sales, call average, conversion rate and turnovers.
Plumbing Technician
Whipple Plumbing, Heating And Air Conditioning
11.2022 - 01.2024
- Residential sales, first point of contact after dispatch, inspect home for potential risks, set agenda.
- Install and repair fresh water systems, performed my own installations.
- Weekly technical training.
- Took care of customer's needs first and foremost.
Plumbing Technician
Rooter Connectionz
05.2021 - 10.2022
- Residential sales, first point of contact after dispatch, inspect home for potential turnover for other departments.
- Install and repair fresh water systems, drain clean and hydrojet, helped on other jobs when another tech is in a pinch.
- Track all numbers including sales, call average, conversion rate and turnovers.
Manager
Wasatch Musician
03.2014 - 05.2021
- Retail sales, customer service.
- Inventory management, made orders, Excell and quickbooks spreadsheets
- Instrument repair, maintenance, consignment.
Skills
- Hands on work, Technical installations, always learning
- Customer service, keeping customer's needs ahead of mine
- RMGA certified
Timeline
Plumbing Technician
Action Plumbing
02.2024 - 08.2024
Plumbing Technician
Whipple Plumbing, Heating And Air Conditioning
11.2022 - 01.2024
Plumbing Technician
Rooter Connectionz
05.2021 - 10.2022
Manager
Wasatch Musician
03.2014 - 05.2021
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