Austin Fairchild
Somerville,MA
Summary
Experienced Product Manager of three years with a proven track record at a leading SaaS company, pursuing a challenging role to apply strategic planning, facilitate collaborative approaches, and leverage customer-centric expertise. Eager to contribute innovative solutions and leadership to a dynamic team in a new professional opportunity.
Overview
4
4
years of professional experience
Work History
Product Manager
Brightspot
02.2021 - Current
- Played a pivotal role as one of three product managers overseeing operations for 25 diverse sites, driving a notable 21% year-over-year increase in effective bill rates and surpassing revenue goals by $1.5 million in 2023.
- Effectively coordinated and managed concurrent projects for enterprise-level companies, showcasing strong multitasking, organizational, and prioritization skills, resulting in successful project outcomes
- Conducted in-depth customer interactions to comprehend their strategies, end-to-end business processes, pain points, and priorities
- Delivered personalized advice and proposed strategies to achieve customers' short- and long-term objectives, emphasizing minimal risk
- Leveraged customer insights to shape product strategy, enhancing roadmap transparency, and skillfully managing expectations for successful product delivery
- Collaborated closely with interdisciplinary teams, including engineering, design, content, and quality assurance, to drive product and delivery success while maintaining scope
- Regularly spearheaded weekly meetings and training sessions with customers, showcasing strong leadership and communication skills to ensure effective sharing of information and engage customers
Quality Assurance Engineer
Brightspot
08.2019 - 01.2021
- Developed and executed detailed test plans, cases, and scripts for diverse software projects, implementing comprehensive testing methodologies using both software and hardware to validate product requirements thoroughly.
- Conducted performance, end-to-end, and regression testing while creating meticulous launch plans for seamless product releases.
- Proactively identified, reported, and tracked software defects, collaborating closely with the development team to ensure timely resolution.
- Ensured the timely delivery of high-quality products through effective coordination with cross-functional teams
Education
Product Management Certification (PMC) -
The Product School
11.2023
Bachelor of Science - Integrated Sciences And Technologies
James Madison University
Harrisonburg, VA05.2019
Skills
- Jira and Atlassian
- Project Planning
- Prioritization and Execution
- Test planning and execution
- Performance testing
- Requirement Gathering
- User stories
- Interpersonal Communication
- Stakeholder Alignment
- End to End Feature Delivery
Volunteering and Interests
- Brightspot Mission Award winner - 2020
- Special Olympics volunteering - Special Olympics X-games 2021, Virginia regional basketball tournament, Unified Golf Challenge, Unified Bowling
- Buzz Aldrin Elementary mentor program - 2021-2022
- Arlington Food Assistance Center
- Wood carving
Timeline
Product Manager
Brightspot
02.2021 - Current
Quality Assurance Engineer
Brightspot
08.2019 - 01.2021
Product Management Certification (PMC) -
The Product School
Bachelor of Science - Integrated Sciences And Technologies
James Madison University
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