Austin Fernando
Dallas,TX
Summary
Flexible hard worker ready to learn and contribute to team success. Resourceful professional in financial services, known for high productivity and efficient task completion. Specialized in risk assessment, regulatory compliance, and customer service. Excel using communication, problem-solving, and adaptability skills to achieve goals and meet client needs.
Overview
8
8
years of professional experience
Work History
Personal Banker/Senior Personal Banker
First National Bank of Texas
04.2025 - Current
- Cross-sold banking products, including checking and savings accounts, debit cards, online banking, loans, and other financial services, enhancing customer engagement and increasing product adoption.
- Built and maintained strong customer relationships by addressing questions, resolving account issues, and providing personalized financial solutions.
- Provided exceptional customer service by assisting customers with deposits, withdrawals, account inquiries, transfers, and other routine banking transactions.
- Verified customer identification and account information while maintaining confidentiality and complying with applicable banking regulations and procedures.
- Collaborated with branch manager and staff to achieve monthly sales and operational targets, contributing to team goals while fostering a compliant branch environment.
Independent E-commerce Retailer
Self Employed
01.2019 - 01.2022
- Generated $70,000 in revenue over 4 years by analyzing supply and demand trends, researching platforms, and establishing a market presence for limited sneakers.
- Applied sales data analytics and market trends to inform strategic business decisions.
- Negotiated with sellers for favorable terms in order to provide competitive pricing to customers, while establishing relationships with sellers for future business.
- Built strong customer relationships, achieving 99% positive feedback on platforms including Offerup, Facebook Marketplace, and Instagram.
Education
B.B.A - Finance
Texas Tech University
Lubbock, TX08-2023
Skills
- Financial modeling
- Client relationship management
- Problem-solving skills
- Team collaboration
- Financial product knowledge
- Microsoft Excel
- Compliance and confidentiality
Coursework
- Finance Modeling
- Financial Statement Analysis
- Financial Accounting
- Managerial Accounting
- Intermediate Accounting I & II
- Excel Certification
Timeline
Personal Banker/Senior Personal Banker
First National Bank of Texas
04.2025 - Current
Independent E-commerce Retailer
Self Employed
01.2019 - 01.2022
B.B.A - Finance
Texas Tech University