Excel (Spreadsheets, Word)
Austin Flygare
Training Manger
West Plains,MO
Summary
Dynamic leader with a proven track record at Pepsi MidAmerica, excelling in staff training and development, and enhancing customer satisfaction. Expert in sales techniques and complex problem-solving, achieving significant improvements in business performance. Skilled in verbal communication and team leadership, consistently fostering productive environments and driving results.
Overview
6
6
years of professional experience
Work History
Training Manger (Sales)
Pepsi MidAmerica
04.2021 - Current
- Managed and motivated 20 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Sorted and organized files, spreadsheets, and reports.
Carpenter
TCI
08.2019 - 04.2021
- Observed all OSHA and corporate safety regulations and procedures to prevent mishaps and injuries on job sites.
- Established a positive working environment fostering teamwork and open communication among crew members.
- Enhanced client satisfaction with high-quality craftsmanship in custom carpentry work.
- Developed and maintained positive relationships with up to 8 clients at once.
Assistant Manager
Snider's Smokehouse
10.2018 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed approximately 30 incoming calls and emails from customers daily.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Crew Member
McDonald's
10.2018 - 08.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with 20 team members to complete orders.
Education
High School Diploma -
05.2021
- Honor Roll 2020, 2021
- 3.8 GPA
- Elected Captain of the Football Team
Skills
- Verbal and written communication
- Team Leadership
- Staff Training and Development
- Staff Management
- Sales Techniques
- Complex Problem-Solving
- Time Management
- Performance Evaluations
- Marketing
Accomplishments
Directed my team to win multiple bonuses in the sales industry by gaining an overall increase in sales over a short period of time (25%).
Demonstrated exceptional customer service and sales skills to gain brand new accounts and cliental that we have never had before.
Additional Information
Currently pursing education to acquire my license in Real Estate and Health Insurance.
Hobbies
Disc Golfing, Personal Investing, Hiking, Real Estate, Learning New Things
Timeline
Training Manger (Sales) - Pepsi MidAmerica
04.2021 - Current
Carpenter - TCI
08.2019 - 04.2021
Assistant Manager - Snider's Smokehouse
10.2018 - 04.2021
Crew Member - McDonald's
10.2018 - 08.2019
Mvbt - High School Diploma,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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