Austin Fogg
New Braunfels,TX
Summary
Experienced IT technician well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 5 years of experience in the technology field. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Genius
Apple Inc.
06.2018 - Current
- Collaborated with and helped develop three leaders.
- Improved systems and implemented training videos during release of Apple Card for Apple Inc. corporate.
- Provided educational expertise and mentoring to junior team members.
- Assessed project milestones and team performance to keep staff on-task.
- Researched and adopted new technologies to add value to existing offerings.
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Multi-tasked on payment systems, Concierge, and Mobile Genius while providing service and resolving customer issues, questions, comments or concerns.
- Utilized Internal Current Checker, HDI No Power, Mobile/Mac Resource Inspector, Hard Drive, Memory, Battery, Cellular RF diagnostic tools to identify and solve variety of technical issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
Lead, Drive-Thru Director
Chick-fil-A
06.2015 - 05.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Curated and designed innovative methods for customer experience in drive-thru that increased our output by 35%
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts. Decreased labor usage by 15% in one quarter.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics. Achieved metric goal of $1.5 million during consecutive months.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored and coordinated workflows to optimize resources.
Night Shift Lead
Walmart
01.2015 - 06.2016
- Managed communication between associates and management, addressing key issues and needs.
- Observed each team member to carry out duties and provided constructive criticism.
- Trained staff members to perform inventory management, customer service and maintenance.
- Maintained stock of products and ordered new products when stock was running low.
Sales Consultant
Affinity24
06.2015 - 04.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Decreased credit card security processing costs for 18 local businesses by %5
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Sales Representative
New Power
08.2015 - 02.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased local green energy output by 7% in one quarter.
Head Line Chef
Qudoba Resturaunts
04.2013 - 07.2014
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Business Owner/Operator
Fogg LawnCare
03.2010 - 05.2012
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Trained and motivated employees to perform daily business functions.
- Led 6 employees to maintain 26 lawns on a bi-weekly basis.
- Managed fuel costs.
- Directed fair rotations based on lawn size and time.
Education
None - Business Management
The Master's College And Seminary
Newhall, CA06.2032
Skills
- Workforce Planning
- Customer Communication and Empathy
- Organizational Skills
- Training Junior Team Members
Accomplishments
- Collaborated with team of 30 during the completion of my Eagle Scout Project.
- Soccer Team Varsity Captain in Highschool.
- Lead and strategize for multiple sports teams presently.
- Google Cybersecurity Professional Certificate.
Timeline
Genius
Apple Inc.
06.2018 - Current
Sales Representative
New Power
08.2015 - 02.2016
Sales Consultant
Affinity24
06.2015 - 04.2016
Lead, Drive-Thru Director
Chick-fil-A
06.2015 - 05.2018
Night Shift Lead
Walmart
01.2015 - 06.2016
Head Line Chef
Qudoba Resturaunts
04.2013 - 07.2014
Business Owner/Operator
Fogg LawnCare
03.2010 - 05.2012
None - Business Management
The Master's College And Seminary