Jason Johnson
Wabash,IN
Summary
Dynamic Assistant Store Manager with 17 years of experience in driving sales and fostering customer relationships. Proven track record of exceeding sales, credit, and lead generation goals through exceptional customer service and team development initiatives. Adept at role-playing scenarios to enhance staff performance and celebrate achievements, contributing to overall store success. Committed to leveraging expertise in customer engagement to further elevate retail operations.
Overview
27
27
years of professional experience
Work History
Specialty Assistant Store Manager
Home Depot
Logansport, IN
07.2007 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Fostering a positive work environment is rated 95% successful by associates. #1 in an 11-store district.
- Driving special sales, such as credit sign-ups and service lead generators. #1 in the district for 5 and 3 years, respectively.
- Provided exceptional customer service by responding promptly to customer inquiries and complaints.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Developed training programs for new employees in order to increase the knowledge base of store policies, procedures, and operations.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Initiated promotional campaigns that resulted in increased revenue from targeted markets.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Production Laborer
ATS Plastics
Wabash, IN
02.2005 - 12.2007
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Met or exceeded target for on-time customer shipments.
- Measured and weighed items to meet quality standards and prevent waste.
- Supported team members in meeting deadlines for large orders.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Landscape & Hardscape Team Leader
LML Estate Management
Fort Wayne, IN
01.2001 - 12.2005
- Team building.
- Reading and executing blueprints.
- Creating relationships with clients.
- Updating knowledge on new trees and plants each season.
- Snow Removal
- Irrigation Installation
Agency Owner
Allstate Insurance Co
Columbia City, IN
02.1998 - 11.2001
- Engaged with customers and provided high level of service by carefully explaining details about products and services.
- Ensured compliance with applicable laws, regulations, policies, procedures, and standards in the operation of the agency.
- Processed payments using various methods such as ACH, wire transfers, checks.
Education
Insurance
Vincennes University
Vincennes, IN03-1993
Skills
- Team management
- Sales strategies
- Order management
- Customer relations
- Transaction processing
- Vendor management
- Team building and leadership
- Customer experience
- Workforce management
- Motivational techniques
Affiliations
- Landscaper
- Historic coin collector and auctioneer
- Live Streamer
Timeline
Specialty Assistant Store Manager
Home Depot
07.2007 - Current
Production Laborer
ATS Plastics
02.2005 - 12.2007
Landscape & Hardscape Team Leader
LML Estate Management
01.2001 - 12.2005
Agency Owner
Allstate Insurance Co
02.1998 - 11.2001
Insurance
Vincennes University