Austin Gammons
Raleigh,NC
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Highly skilled Program Specialist with proven expertise in project management, program coordination, and strategic planning. Demonstrated strength in problem-solving, decision-making, interpersonal communication, and leadership. Noteworthy impact in previous roles includes successful implementation of numerous programs leading to improved operational efficiency and goal achievement.
Overview
15
15
years of professional experience
Work History
Program Specialist
Covance
Durham, NC
06.2019 - Current
- Quickly and efficiently respond to incoming calls and faxes, identify how best to assist
- Document calls in appropriate tracking systems, and handle/escalate calls per established procedures
- Conduct insurance verifications to understand if patient's prescribed therapy is eligible for coverage
- Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications
- Process patient applications of various complexities, and follow the programs specifications to determine their eligibility
- Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary
- Liaise with partner distributors and pharmaceutical manufacturers to request products per the program's guidelines and track shipments
Universal Patient Services Coordinator
The Autumn Group
10.2017 - 03.2018
- Company Overview: Call Center Environment, Temp, contract position
- Manage high call volume
- High familiarity with salesforce software
- Experience with patient confidentiality
- Attention to detail, HIPPA and documentation standards
- Provide empathy and compassion to callers their situations
- Work with all departments to see a speedy resolution to patients issues
- Use soft skills to ease patient experience
- Call Center Environment, Temp, contract position
Customer Support Representative
Dude Solutions
08.2016 - 10.2016
- Company Overview: call center environment, temp
- Contract
- Assisted dude solutions with an increased call volume they were experiencing, to help their clients understand and navigate an update with the company’s website
- Manage high call volume, both incoming and outgoing calls
- Assist clients with setting up their personal account through the Schooldude website
- Modify existing accounts with updated credentials
- Helped other departments with side projects as needed
- Call center environment, temp
- Contract
Patient Support Representative
Millennia Patient Services
05.2016 - 06.2016
- Company Overview: Call Center Environment, temp
- Contract
- Work with clinic’s patients to help them plan ways to manage their medical expenses
- Manage high call volume, both incoming and outgoing calls
- Help set up patients on payment plans and financial aid to avoid collections
- Verify all medical procedures were processed through the proper insurances, and coded correctly
- Help patients to understand their charges by going over the details of their visits and breaking down their expenses
- Call Center Environment, temp
- Contract
Customer Care Coordinator-Scheduler & Dispatcher
SIEMENS’ HEALTHDIVISION
07.2015 - 01.2016
- Company Overview: CALL CENTER ENVIRONMENT, TEMP
- CONTRACT
- Scheduling and dispatching technicians and medical equipment to appropriate locations according to customer/referral requests as entered in our software
- Use SAP to control all scheduling and dispatching work
- Provided extensive customer service, support, and on-site instruction
- Handle customer phone calls for service work with a high level of customer service and return phone messages promptly
- Dispatch technicians to work sites
- Coordinated job sites, ordered parts, and managed inventory
- Schedule all preventive maintenance, update, and installs
- Schedule corrective or unscheduled activities as requests come in from the field service manager or customer
- Update customers as schedules change or have delays
- Continuously fine tune schedule based on durations, travel times, frequencies to maximize the efficiency of field activities
- Update engineer’s schedule when requests for days off, or vacation are made
- Establish and maintain good working relationships with customers, and engineers
- CALL CENTER ENVIRONMENT, TEMP
- CONTRACT
Mixing Room Operator
K-FLEX USA
03.2013 - 03.2015
- Lab tech, test company’s product to ensure quality meets industry standards
- Trained and supervised new employees
- Operated every machine used in the production process.(banbury,mill,cutter,lab)
- Fork lift certified
- Verified that employees were properly using company protocols in the manufacturing process
- Update company inventory levels daily in the company’s software
- Communicate with customers, and implement their concerns and suggestions
Sales Representative
TRUGREEN LAWN CARE
03.2010 - 03.2011
- Expansion of the company’s clientele
- Inside and outside sales
- Evaluate potential properties
- Educate customers on available products and programs
- Manage dozens of accounts
- Manage records daily
- Time management and multi-tasking
Education
Some College (No Degree) - communications
Campbell University
Buies Creek, NCSome College (No Degree) - communications, business, advertising, public relations
East Carolina University
Greenville, NCSkills
- Group and individual instruction
- Skill building
- Skill development
- Sales growth
- Data management
- Standard operating procedures
Personal Information
Title: PROGRAM SPECIALIST
Language Capabilities
English
Other
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References
References available upon request.
Timeline
Program Specialist
Covance
06.2019 - Current
Universal Patient Services Coordinator
The Autumn Group
10.2017 - 03.2018
Customer Support Representative
Dude Solutions
08.2016 - 10.2016
Patient Support Representative
Millennia Patient Services
05.2016 - 06.2016
Customer Care Coordinator-Scheduler & Dispatcher
SIEMENS’ HEALTHDIVISION
07.2015 - 01.2016
Mixing Room Operator
K-FLEX USA
03.2013 - 03.2015
Sales Representative
TRUGREEN LAWN CARE
03.2010 - 03.2011
Some College (No Degree) - communications
Campbell University
Some College (No Degree) - communications, business, advertising, public relations
East Carolina University
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