Overview
Summary
Summary of Qualifications
Skills
Education
Work History
Timeline
CustomerServiceRepresentative
Austin Gettel

Austin Gettel

Chambersburg,PA

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Summary

Friendly Desktop Support Analyst with over 2 years of computer systems experience looking to take career to the next level. Proven skills in installing, repairing, and upgrading organizational hardware and system equipment. Strong problem solver, always ready to boost client satisfaction and grow company reliability.

Summary of Qualifications

  • CompTIA Security+ 6 SY0-601 certified on 05/04/2022.
  • Studying to attain Certified Ethical Hacker certification.
  • Provided technical support deskside and over the phone for desktop, laptop, tablet, and mobile equipment to the OS, software, and hardware running Windows, Mac OS, iOS, and Android for 3+ years.
  • Received Certificate of Completion from 3-year technical school trained in A+, Network+, and CCNA.
  • Received a 94% positive customer rating for providing IT support.
  • Received public acknowledgment on Facebook for dedication and service from professional speaker and published author on customer service, Todd Gothberg.

Skills

    Desktop Technical Support

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Education

Diploma - Computer & Information Technology

Franklin County Career And Technology Center
08.2009 - 06.2011

Nano Degree - Android Basics - XML & JavaScript

Udacity
Online
04.2018 - 06.2018

Nano Degree - Programming - HTML

Udacity
Online
01.2018 - 04.2018

Certificate in CDL A -

Hagerstown Community College
07.2018 - 08.2018

High School Degree -

Mason-Dixon Homeschoolers Association
08.2009 - 06.2011

Work History

Bakery Worker

Martins Famous Pastry Shoppe
10.2021 - Current
  • Operated industrial equipment to prepare bread for shipment while observing machines to guarantee quality.
  • Inspected extruded product for appearance and size defects according to specifications.

Janitor Supervisor

Sparklean
Chambersburg, PA
07.2020 - 10.2021
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Coordinated daily workflow for 6 locations through task prioritization and concise scheduling team of 4.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.

Customer Delivery Specialist

Dot Foods, Inc
Hagerstown, MD
09.2018 - 07.2020
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Directly interacted with customers to deliver ordered goods.
  • Completed and submitted logs and paperwork every day to maintain records.

Credit Maintenance

Citi Group
Hagerstown, MD
08.2015 - 09.2018


  • Answered average of 100 calls, emails and account inquiries per day, addressing customer inquiries, solving problems and providing product information.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.

I.T. Technician

Geek Squad
Hagerstown, MD
07.2013 - 08.2015
  • Analyzed software and hardware issues to identify troubleshooting methods needed for quick remediation.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding and maintained 94% customer approval rate.
  • Processed over 50 support requests weekly for technical assistance on wide range of issues related to Windows, OS X, Linux, iOS, and Android.

Timeline

Bakery Worker

Martins Famous Pastry Shoppe
10.2021 - Current

Janitor Supervisor

Sparklean
07.2020 - 10.2021

Customer Delivery Specialist

Dot Foods, Inc
09.2018 - 07.2020

Certificate in CDL A -

Hagerstown Community College
07.2018 - 08.2018

Nano Degree - Android Basics - XML & JavaScript

Udacity
04.2018 - 06.2018

Nano Degree - Programming - HTML

Udacity
01.2018 - 04.2018

Credit Maintenance

Citi Group
08.2015 - 09.2018

I.T. Technician

Geek Squad
07.2013 - 08.2015

Diploma - Computer & Information Technology

Franklin County Career And Technology Center
08.2009 - 06.2011

High School Degree -

Mason-Dixon Homeschoolers Association
08.2009 - 06.2011

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Austin Gettel