Austin Gettel
Chambersburg,PA
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Summary
Friendly Desktop Support Analyst with over 2 years of computer systems experience looking to take career to the next level. Proven skills in installing, repairing, and upgrading organizational hardware and system equipment. Strong problem solver, always ready to boost client satisfaction and grow company reliability.
Summary of Qualifications
- CompTIA Security+ 6 SY0-601 certified on 05/04/2022.
- Studying to attain Certified Ethical Hacker certification.
- Provided technical support deskside and over the phone for desktop, laptop, tablet, and mobile equipment to the OS, software, and hardware running Windows, Mac OS, iOS, and Android for 3+ years.
- Received Certificate of Completion from 3-year technical school trained in A+, Network+, and CCNA.
- Received a 94% positive customer rating for providing IT support.
- Received public acknowledgment on Facebook for dedication and service from professional speaker and published author on customer service, Todd Gothberg.
Skills
Desktop Technical Support
Mobile Device Deployment
Help Desk Operations
Peripheral Repair
Network Security
Mobile Device Security
Security Configuration
Security Policies
Threat Analysis
Cryptography
Data Security
Education
Diploma - Computer & Information Technology
Franklin County Career And Technology Center
08.2009 - 06.2011
Nano Degree - Android Basics - XML & JavaScript
Udacity
Online 04.2018 - 06.2018
Nano Degree - Programming - HTML
Udacity
Online 01.2018 - 04.2018
Certificate in CDL A -
Hagerstown Community College
07.2018 - 08.2018
High School Degree -
Mason-Dixon Homeschoolers Association
08.2009 - 06.2011
Work History
Bakery Worker
Martins Famous Pastry Shoppe
10.2021 - Current
- Operated industrial equipment to prepare bread for shipment while observing machines to guarantee quality.
- Inspected extruded product for appearance and size defects according to specifications.
Janitor Supervisor
Sparklean
Chambersburg, PA
07.2020 - 10.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Coordinated daily workflow for 6 locations through task prioritization and concise scheduling team of 4.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Customer Delivery Specialist
Dot Foods, Inc
Hagerstown, MD
09.2018 - 07.2020
- Coordinated consistent on-time deliveries of damage-free goods.
- Directly interacted with customers to deliver ordered goods.
- Completed and submitted logs and paperwork every day to maintain records.
Credit Maintenance
Citi Group
Hagerstown, MD
08.2015 - 09.2018
- Answered average of 100 calls, emails and account inquiries per day, addressing customer inquiries, solving problems and providing product information.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
I.T. Technician
Geek Squad
Hagerstown, MD
07.2013 - 08.2015
- Analyzed software and hardware issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding and maintained 94% customer approval rate.
- Processed over 50 support requests weekly for technical assistance on wide range of issues related to Windows, OS X, Linux, iOS, and Android.
Timeline
Bakery Worker
Martins Famous Pastry Shoppe
10.2021 - Current
Janitor Supervisor
Sparklean
07.2020 - 10.2021
Customer Delivery Specialist
Dot Foods, Inc
09.2018 - 07.2020
Certificate in CDL A -
Hagerstown Community College
07.2018 - 08.2018
Nano Degree - Android Basics - XML & JavaScript
Udacity
04.2018 - 06.2018
Nano Degree - Programming - HTML
Udacity
01.2018 - 04.2018
Credit Maintenance
Citi Group
08.2015 - 09.2018
I.T. Technician
Geek Squad
07.2013 - 08.2015
Diploma - Computer & Information Technology
Franklin County Career And Technology Center
08.2009 - 06.2011
High School Degree -
Mason-Dixon Homeschoolers Association
08.2009 - 06.2011