AUSTIN GIBSON

• Enforced park rules, identified hazards, and reported damage and suspicious activity to maintain a safe environment.
• Patrolled Fred Howard Park, recreation areas, and forestry lands to ensure visitor safety and compliance with park regulations.
• Assisted visitors with directions, trail use, and facility information to enhance their recreational experience.
• Performed general maintenance tasks including landscaping of park areas.

• Managed daily front desk operations in a high-traffic fitness facility.
  
• Welcomed members and guests, providing professional customer service and assistance.
  

Processed new memberships, renewals, cancellations, and membership account updates.

Conducted facility tours and explained membership options, amenities, and services.

• Developed and presented various educational programs, including guided walks, talks, and demonstrations to engage visitors and promote understanding of park ecosystems.
• Provided orientation and interpretive information to enhance visitor experience and appreciation of park resources.
• Monitored and enforced park laws to ensure visitor compliance and safety, regulations, and policies.

• Developed and presented engaging programs, including guided walks, talks, and demonstrations, enhancing visitor experience and understanding of park ecology.
• Provided informal interpretation and orientation for park guests, fostering appreciation for natural resources and promoting responsible park use.
• Educated visitors on safety protocols and responsible resource use during park visits.
• Promoted visitor safety and stewardship of park resources through educational initiatives, encouraging sustainable practices among guests.
• Supported daily park operations during busy seasons by managing visitor inquiries and resources.

• Enforced federal and state laws, regulations, and policies to ensure visitor safety and environmental protection.
• Provided orientation and interpretive information to enhance visitor experience and understanding of natural resources.
• Issued and checked passes during patrols to ensure compliance with park regulations.
• Worked in a seasonal capacity to support operational needs.

• Delivered classroom instruction following Lee County Schools lesson plans and teacher instructions.
• Implemented lesson plans in classroom and maintained school policies.
• Maintained safe, orderly, and positive classroom environment to support student learning.
• Managed student behavior using ESS Service and school discipline procedures.
• Oversaw student activities during class and breaks to ensure safety and engagement. during class transitions, lunch periods, and recess.

• Provided exemplary customer service through active listening skills.
• Developed systems to ensure efficient customer service experience.
• Monitored customer service performance against established standards.
• Delivered front desk customer service while coordinating informative tours for visitors.

• Enforced federal and state laws, regulations, and policies to ensure public safety and resource protection.
• Conducted vehicle and foot patrol to monitor park conditions and enhance visitor security.
• Provided visitor stewardship and orientation to promote park awareness and responsible recreation.
• Worked in seasonal role

• Advised guests on park rules and provided information to enhance visitor experience.
• Greeted visitors and collected fees to ensure park access compliance.
• Worked in seasonal role

• Resolved customer inquiries at service desk, ensuring satisfaction and timely assistance.
• Monitored customer service performance against established standards.
• Monitored workflow, productivity, and customer service levels.
• Oversaw workflow and customer service levels to maintain high standards of service delivery.
• Evaluated customer service performance against established standards to identify areas for improvement.