Austin Golightly
McKinney,TX
Summary
Dedicated to satisfying customer needs with high-quality automotive support. Proficient in changing oil and filters, as well as maintaining additional systems such as tires.
Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability.
Overview
12
12
years of professional experience
Work History
Senior Technician
Valvoline Instant Oil Change
01.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Maintained clean and safe work environment, adhering to all safety regulations and protocols.
Customer Service Representative
Zips Car Wash
McKinney , TX
03.2017 - 01.2022
- Regularly exceeded daily sales and product add-on quotas.
- Educated customers on promotions to enhance sales.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Monitored inventory levels for adequate supply of chemicals and materials.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Detailed interior of vehicles, including vacuuming, window cleaning and dressing of leather and dash areas to preserve vehicle interior.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Custodian
Alpine School District
05.2015 - 11.2017
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Supported event setup and tear-down, contributing to successful school functions.
- Reduced waste through efficient use of cleaning supplies and equipment.
Lube Technician
Murdock Hyundai Lindon
Lindon, UT
10.2012 - 03.2017
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Removed trip hazards and other obstacles to maintain safe vehicle service work environment.
- Greeted customers and answered questions about oil changes and other services.
- Performed customary courtesies to boost customer satisfaction, including vacuuming interior of vehicle and washing exterior windows.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Suggested additional services to customers in order to meet upsell goals.
- Kept shop areas neat, clean and free of safety hazards.
- Worked alone or in team-based systems to complete up to 80 oil changes each day.
Education
High School Diploma -
Westlake High School
Saratoga Springs, UT06.2012
Skills
- Issue Analysis
- Repair services
- Brake systems
- Tire rotations
- Complaint resolution
- Time management
- Customer Relations
- Fluid checks
- Inspecting vehicles
- International sales support
Timeline
Senior Technician
Valvoline Instant Oil Change
01.2022 - Current
Customer Service Representative
Zips Car Wash
03.2017 - 01.2022
Custodian
Alpine School District
05.2015 - 11.2017
Lube Technician
Murdock Hyundai Lindon
10.2012 - 03.2017
High School Diploma -
Westlake High School