Austin Gonzalez

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.

• Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
• Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
• Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
• Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
• Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
• Monitored inventory levels for adequate supply of chemicals and materials.
• Washed exterior vehicles' body, applied top coat or polish, and detailed interior, utilizing [Type] equipment and [Type] tools.
• Maintained and managed inventory for equipment, supplies and chemicals using [Software].
• Increased sales by [Number]% by upselling and recommending services and products to customers.
• Detailed high-end vehicles for VIP clients by cleaning and dressing trim, molding, weather stripping, instrument panel, steering wheel and dash molding.
• Performed exterior waxing, carpet shampooing and leather treatment.
• Lubricated [Type] machinery and equipment to positively impact machine and equipment reliability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Directed training and retraining of employees to boost performance and enhance business results.
• Defined clear targets and objectives and communicated to other team members.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Supervised site investigations, reported issues and escalated those that required further assistance.

I repaired chips in front car window.

i gave excellent customer service and really went above to make sure each customer was taken of.