Austin Gossen
Rayne,LA
Summary
Dedicated diesel mechanic with extensive experience at Sunshine Quality Solutions, excelling in engine diagnostics and repairs. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in heavy equipment repair and committed to maintaining high-quality standards while fostering a collaborative work environment.
Overview
16
16
years of professional experience
Work History
Large Ag Diesel Mechanic
Sunshine Quality Solutions
06.2019 - Current
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Documented findings and actions taken.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
- Preserved fleet longevity through comprehensive overhauls of aging equipment as needed.
- Tested and adjusted engines to foster proper performance.
- Expanded professional capabilities with ongoing education, certification programs, and industry seminars relevant to diesel mechanics.
- Provided exceptional customer service during consultations, addressing client concerns and ensuring their satisfaction throughout the repair process.
- Improved customer satisfaction by quickly addressing and resolving mechanical issues.
- Trained new mechanics in diagnostic techniques, enhancing skill level of team.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Streamlined workflow processes by implementing efficient organization within the repair shop.
- Boosted workshop productivity by training new hires in best practices for diesel mechanic procedures and techniques.
Tour Guide / Maintenance
Kelly’s Landing
Crowley, LA
02.2019 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Mowing Crew
Gossen Services LLC
Rayne, LA
01.2010 - Current
- Reduced customer complaints by maintaining a consistent schedule for lawn care services.
- Improved team efficiency with proper maintenance and repair of equipment.
Cattle Farm Worker
Alleman Cattle
Rayne, LA
10.2024 - 03.2025
- Improved farm efficiency by performing regular maintenance on farming equipment, ensuring optimal performance and timely completion of tasks.
- Oversaw feeding, watering and health monitoring of cattle , prioritizing health and wellness.
- Observed animals and notified supervisor of signs of illness.
Farm Hand
Nick Gossen Farm
Rayne, LA
05.2017 - 08.2017
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Daily checks of water levels and Rice Growth
Education
Agricultural Equipment Technology
Arkansas State University
Beebe, AR05.2021
High School Diploma -
John Paul The Great Academy
Lafayette, LA05.2019
Skills
- Oil changes
- Preventive Maintenance
- Heavy equipment repair
- Diesel engine repair
- Engine repair
- Fuel injection systems
- Engine diagnostics
- Electrical systems
- Transmissions
- Gearbox repairs
- Engine rebuilds
- Powertrain systems
- Drive train components
- Clutch systems
- Air conditioning systems
- Parts ordering
- Turbocharger systems
- Hydraulic systems
- Documentation
- Customer service
- Quality assurance
- Time tracking
- Computer tracking
- Problem-solving
- Time management
- Attention to detail
- Verbal and written communication
- System troubleshooting
- Shop management
- Record keeping
- Diagnostic testing
- Mechanical aptitude
- Technical documentation
- Service documentation
- Computer-assisted troubleshooting
- Solid independent worker
- Heavy lifting
- Dependable and hardworking
- Machinery operation
- Feeding livestock
- Tractor operation
- Animal care
- Farm equipment maintenance
- Team collaboration
- Farm equipment operation
- Physical stamina
- Task prioritization
- Local history
- Humor and wit
- Guest relations
- Customer engagement
- Memory retention
- Licensed driver in Louisiana
Timeline
Cattle Farm Worker
Alleman Cattle
10.2024 - 03.2025
Large Ag Diesel Mechanic
Sunshine Quality Solutions
06.2019 - Current
Tour Guide / Maintenance
Kelly’s Landing
02.2019 - Current
Farm Hand
Nick Gossen Farm
05.2017 - 08.2017
Mowing Crew
Gossen Services LLC
01.2010 - Current
Agricultural Equipment Technology
Arkansas State University
High School Diploma -
John Paul The Great Academy