Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Graves

918 E Arizona Ave, DeLand,FL

Summary

Hello, my name is Austin Graves. I am 31 years old and a long-time resident of the city of Deland, FL. I pride myself on service, hard work, and dependability. I have a background in Law Enforcement as well as beverage distribution and most currently, Natural Gas. So, I understand the value of strong customer service, as well as the ability to navigate and manage high-stress and dangerous situations. I am currently the warehouse technician for the Florida Public Utilities, DeBary location. I started with Florida Public Utilities as a Gas Utility Worker in 2022, and I have enjoyed my time with the company thus far. When the Warehouse position opened in 2024, I was interested, and it seemed like a good opportunity to which it has been. During my time in the warehouse, I continued to stay relevant in the field by helping with leak calls, hit lines, locating and other tasks when my primary warehouse duties were done. I was also able to continue collecting my Operator Qualifications and to date hold 42 OQ's. Collectively my time in both positions with the company have given me a good foundation in the Natural Gas industry and I plan to continue growing with Florida Public Utilities. After careful thought and consideration, I realize that my skill set is better suited for a field position, and I believe I am more of an asset to the company as Gas Utility Worker/Technician. I am applying for the Gas Utility Worker position with the intent to continue being a dependable and well-rounded employee who can fill in in multiple areas of Operations and continue progressing at the discretion of my management team and supervisors. Thank you for your consideration and the opportunity to apply.

Overview

10
10
years of professional experience

Work History

Gas Utility Worker/Warehouse Technician

Florida Public Utilities Company
DeBary, FL
11.2022 - Current
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Troubleshot problems in the field by performing tests on equipment and making necessary adjustments.
  • Ensured compliance with applicable laws and regulations governing utilities operations.
  • Operated various types of power tools safely and efficiently to make repairs or adjustments.
  • Coordinated with outside contractors providing service to the facility's utilities system.
  • Managed inventory of materials required for repair and maintenance activities.
  • Completed work orders accurately documenting services provided or repairs made.
  • Developed standard operating procedures for operating the facility's utility systems.
  • Performed preventive maintenance on utility system components.
  • Responded to emergency situations as needed.
  • Conducted safety inspections on all equipment used in the operation of utilities.
  • Completed detailed inspections on equipment to check safety and functionality.
  • Located utility lines to diagnose and repair issues.
  • Read meters and recorded customer consumption.
  • Coordinated utility service shut-offs and reconnections according to scheduled maintenance or construction activities.
  • Coordinated daily utility repair activities with teammates and supervisor.
  • Utilized geographic information systems (GIS) for documenting and managing utility assets.

Delivery Driver

Keurig Dr. Pepper Snapple Group
Ormond Beach, FL
01.2022 - 09.2022
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Landscaper

Clean Cuts Lawn Care
DeLand, FL
07.2018 - 01.2022
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.

Deputy Sheriff

Volusia County Sheriffs Office
DeLand, FL
08.2017 - 06.2019
  • Boosted community safety, effected arrests, performed motor vehicle accident investigations, conducted field sobriety exercises, and coducted criminal investigations.

Police Officer

Ormond Beach Police Department
Ormond Beach, FL
03.2015 - 08.2017
  • Apprehended suspects, prepared case reports and testified in courtroom hearings.
  • Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.
  • Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
  • Assessed crime scenes upon arrival and secured areas.
  • Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.

Education

Law Enforcement

Daytona State College
Daytona Beach, FL
08.2014

High Schoo

Deland High School
Deland, FL
05.2012

Class A CDL

Truck Driver Institute
Sanford, FL
12.2021

Skills

I am self-motivated and have the "go getter" mind set I have approximately 25 years of experience in the natural gas industry with Florida Public Utilities Some of my skill set and experience can be outline below

Current Class A CDL holder with Tanker and Hazmat endorsements

Well established understanding of line locating, reading prints and As-builts and general understanding of utility construction

Experience working with contractors for both FPU and external

42 Operator Qualifications held to date

Experience with above and below ground leak investigation and repair

Has demonstrated I can participate in the emergency on call rotation

Timeline

Gas Utility Worker/Warehouse Technician

Florida Public Utilities Company
11.2022 - Current

Delivery Driver

Keurig Dr. Pepper Snapple Group
01.2022 - 09.2022

Landscaper

Clean Cuts Lawn Care
07.2018 - 01.2022

Deputy Sheriff

Volusia County Sheriffs Office
08.2017 - 06.2019

Police Officer

Ormond Beach Police Department
03.2015 - 08.2017

Law Enforcement

Daytona State College

High Schoo

Deland High School

Class A CDL

Truck Driver Institute
Austin Graves