Austin Gray
Williamsville,NY
Summary
Experienced marketing coordinator with a strong background in project management, sales presentations, and digital advertising. Proven expertise in orchestrating successful industry conferences while effectively supporting sales teams through comprehensive CRM utilization. Former executive assistant to two chief executive officers, bringing a unique blend of administrative prowess and strategic acumen to the table. Seeking to leverage executive support skills and marketing proficiency in a return to an executive assistant role. A dedicated and adaptable professional committed to delivering high-impact results and fostering collaborative success.
Overview
12
12
years of professional experience
Work History
MARKETING AND CRM COORDINATOR
Aleron Shared Resources, Inc
2021.10 - Current
- Planned and managed trade shows, conferences, podcasts, webinars, and meetings
- Coordinated maintenance of Microsoft Dynamics CRM data and acted as administrator for sales team, including entering, assigning, and tracking leads, populating fields, data cleansing, and reporting and analysis
- Performed department administrative duties such as scheduling meetings, conference rooms, fielding website inquiries, and processing team expense reports
- Provided tactical, day-to-day support, including formatting, printing, and assembling for wide range of projects, including sales presentations, proposals, reports, flyers, and blogs
- Oversaw department project request form through communications email group and project management program
- Utilized Act-On’s account-based marketing to build and send emails and monthly newsletters for five brands
- Used WordPress and Facebook Ads to promote hiring events for various customers
- Implemented and executed LinkedIn newsletter across five brands
EXECUTIVE ASSISTANT
Aleron Shared Resources, Inc
2019.08 - 2021.10
- Booked domestic and international travel for c-suite executives and leadership
- Planned and executed internal and external events
- Efficiently and effectively managed calendars for c-suite executives and executive staff
- Completed 20+ expense reports on a monthly basis
- Completed minutes for internal and external meetings
- Monitored and maintained office supplies inventory
- Managed invoices and payments for CEOs and executive staff
CUSTOMER SERVICE REPRESENTATIVE
Jamestown Container Companies, Inc
2017.03 - 2018.07
- Performed clerical and administrative duties in busy office setting
- Purchased materials for resale and contract packaging
- Answered phones and responded to customer requests regarding billing, technical, and general customer service inquiries
- Responsible for keeping records of customer interactions and actions taken, including - transactions, comments, inquiries, and complaints
- Consistently met or exceeded metrics-based demands promptly
- Managed relationships with suppliers and maintained compliance to terms of contracts
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service
- Recognized for cultivating collaborative practice-sharing environment mentoring and coaching team members on standardized processes
ASSISTANT MANAGER
Sur la Table, Inc
2015.09 - 2016.11
- Organized, planned, and implemented strategies to expand store traffic
- Utilized clear communication between management and team members to provide open collaboration towards common goals
- Completed daily opening and closing functions involving revenue
- Managed inventory levels by placing purchase orders and stocking merchandise
- Created employee work schedules and ensured that vacation and sick days were efficiently coordinated for staff of 20+
- Assisted store team in maintaining visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture sets/changes
- Assisted Store Manager with training and managing all employees in execution of daily tasks and to maximize sales
ASSISTANT MANAGER
Banana Republic Factory Store
2014.11 - 2015.08
- Increased customer satisfaction by interfacing directly with customers to provide assistance
- Ensured excellence in customer service and resolved all problems at store level
- Demonstrated leadership and provided assistance to management by conducted sales training classes for new employees
- Maximized daily sales, attracted, engaged and motivated customers to make purchases by merchandizing, window displays
- Developed and implemented performance development and training initiatives which optimized staff performance and resulted in continuous surpassing of sales quotas
- Assisted in creating work schedules for staff of 35+ as well as training and coaching sales associates who consistently met sales goals set by senior management
- Conducted variety of administrative operations tasks, including: opening/closing store, cash reconciliation/management, and developed staff assignments according to operational expectations
CANADIAN CUSTOMS CLERK
Old Dominion Freight Line
2011.03 - 2014.07
- Executed clerical and administrative duties in fast-paced office setting
- Prepared and reviewed documentation required for border crossing
- Responsible for maintaining all office equipment ensuring reasonable operation, took inventory of supplies and equipment
- Executed strong team-player attributes including adapting to changing work priorities in order to maintain healthy and friendly environment as well as proper communication with diverse groups
- Resolved customer service issues in timely manner
Education
Bachelor of Arts - Psychology
UNIVERSITY AT BUFFALO, The State University of New York
Buffalo, NYSkills
- Attention to detail
- Project management
- Problem solving
- Outstanding communication skills
- Judgment and decision making
- Adaptability/flexibility
- Strong organizational skills
- Process improvement
- Planning and scheduling
- Event planning and execution
- Sales/marketing strategy
- MS Office proficiency
Timeline
MARKETING AND CRM COORDINATOR
Aleron Shared Resources, Inc
2021.10 - Current
EXECUTIVE ASSISTANT
Aleron Shared Resources, Inc
2019.08 - 2021.10
CUSTOMER SERVICE REPRESENTATIVE
Jamestown Container Companies, Inc
2017.03 - 2018.07
ASSISTANT MANAGER
Sur la Table, Inc
2015.09 - 2016.11
ASSISTANT MANAGER
Banana Republic Factory Store
2014.11 - 2015.08
CANADIAN CUSTOMS CLERK
Old Dominion Freight Line
2011.03 - 2014.07
Bachelor of Arts - Psychology
UNIVERSITY AT BUFFALO, The State University of New York
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