Austin Graziano

- Worked daily aging and ensured collections processes for increased efficiency, resulting in faster payments and reduced outstanding receivable.

- Maintained accurate records of all collection activities, providing regular updates to management on status of outstanding accounts.

- Managed multiple accounts simultaneously with attention to detail while prioritizing urgent tasks according to importance or complexity level.

- Streamlined operations by implementing Microsoft Office, Windows OS, and CDK Global.

- Influenced customer satisfaction strategies, driving sales growth.

- Leveraged comprehensive menu knowledge to provide superior service.

- Streamlined POS system usage for efficient food delivery within set timelines.

- Mentored new servers, fostering a collaborative work environment.

- Directed correspondence and cultivated vendor relationships for smooth operations.

- Prepared documents such as reports, presentations, agendas, and correspondence.

- Organized work projects around client's house.

- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.

- Performed outbound calls to collect past due balances from insurance companies and customers, correcting discrepancies.
- Generated overdue notices, created payment plans with customers as needed to facilitate timely payments, and resolved customer inquiries related to receivable issues.
- Reviewed invoices for accuracy and completeness prior to entering into the accounting system.
- Processed payments received from customers in a timely manner, posting payments towards customer accounts in QuickBooks.

- Guaranteed client satisfaction and account management, ensuring seamless financial transactions.

- Implemented rigorous verification procedures, upholding business and customer standards.

- Handled monetary transfers exceeding $100,000, demonstrating financial responsibility.

- Quickly resolved client inquiries, improving customer satisfaction and retention.

- Managed high-volume accounts receivable operations, ensuring punctual and precise collections.

- Executed financial transactions and responsibly managed cash, check and ACH deposits.

- Established and managed new customer accounts, effectively handling open and pending invoices.

- Maintained office organization and managed correspondence with detail-focused approach.