Austin Graziano
Herriman,UT
Summary
Determined Collections Specialist with a proven record of accomplishment at Asbury Automotive Group. Bringing 3+ years of experience in effectively managing accounts, negotiating payment arrangements, and resolving overdue balances. Skilled in conducting thorough collection investigations, communicating with customers professionally, and achieving collection targets and deadlines. Detail-oriented, results-driven, and adept at utilizing collections software to streamline processes.
Overview
4
4
years of professional experience
Work History
Collections Specialist
Asbury Automotive Group
04.2024 - Current
- Worked daily aging and ensured collections processes for increased efficiency, resulting in faster payments and reduced outstanding receivables.
- Maintained accurate records of all collection activities, providing regular updates to management on status of outstanding accounts.
- Managed multiple accounts simultaneously with attention to detail while prioritizing urgent tasks according to importance or complexity level.
Lead Server and Trainer
Texas Roadhouse
12.2022 - 05.2024
- Implemented strategies to improve customer satisfaction and increase sales.
- Demonstrated exceptional knowledge of menu items, specials, and dietary restrictions to ensure excellent service.
- Greet table, serve drinks, use POS system and drop off food in allotted time.
- Trained new servers on restaurant procedures and provided ongoing mentorship.
Assistant Business Manager
Tatiana Kireiev Miller
08.2022 - 02.2023
- Proven ability to prioritize tasks, meet deadlines, and handle confidential information with discretion.
- Managed financial analysis and reporting, including budgeting and forecasting.
- Skilled in handling administrative tasks such as drafting correspondence and managing expense reports.
- Directed correspondence and managed vendor relationships.
Accounts Receivable
Bartlett Homes & Roofing
11.2021 - 07.2022
- Invoice management for proper billing and collections from insurance carriers and customers.
- Implemented efficient billing and invoicing systems to improve cash flow and decrease overdue accounts.
- Collaborated with sales and finance teams to streamline accounts receivable process and reduce aging receivables.
- Maintaining financial records and correspondence regarding payment and delinquency.
Senior Account Specialist
Discover Financial Services
05.2020 - 04.2021
- Managed key client accounts, overseeing all financial transactions and resolving client inquiries promptly.
- Processed applications and utilized verification tools to ensure business and customer standards are met.
- Entrusted to manage monetary transfers upwards of $100,000.
- Customer support training and de-escalation practices as well as training in handling disputes and potential fraud.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UT05.2025
High School Diploma -
Taylorsville High School
Taylorsville, UT01.2019
Skills
- Teamwork orientation
- Account Review
- Outbound Calling
- Account Reconciliation
- Strong negotiation skills
- Empathy and Tactfulness
- Payment Acceptance
- Persuasion techniques
- New Hire Training
- Records Management
- Performance Improvements
Timeline
Collections Specialist
Asbury Automotive Group
04.2024 - Current
Lead Server and Trainer
Texas Roadhouse
12.2022 - 05.2024
Assistant Business Manager
Tatiana Kireiev Miller
08.2022 - 02.2023
Accounts Receivable
Bartlett Homes & Roofing
11.2021 - 07.2022
Senior Account Specialist
Discover Financial Services
05.2020 - 04.2021
Associate of Science -
Salt Lake Community College
High School Diploma -
Taylorsville High School