AUSTIN GREEN
Hempstead,NY
Summary
Versatile and dynamic professional with a proven track record at the Internal Revenue Service, adept in MS Office and demonstrating exceptional communication skills. Excelled in resolving customer issues, enhancing service quality, and fostering positive relationships. Showcases leadership and data entry proficiency, driving improvements and achieving targets.
Overview
2025
2025
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Holtsville, NY
07.2024 - Current
- Navigated through computer systems to review information and respond appropriately to callers.
- Responded to customer complaints and escalated issues when necessary.
- Consulted with customers to resolve service and billing issues.
- Offered resolutions to de-escalate calls and solve customer issues.
Shipt Shopper
Shipt
Garden City, USA
03.2022 - Current
- Worked with team members to reach sales targets and maintain store efficiency while delivering exceptional customer service for a memorable encounter
- Effectively oversaw cash register operations, ensuring accuracy in transaction processing, while simultaneously training newcomers in exceptional customer service and skilled food preparation
Sales Associate
Cinnabon
Garden City, USA
09.2019 - 02.2021
- Demonstrated responsibility and dedication as a camp counselor, adept at leading and guiding children in engaging in outdoor activities and games
- Successfully supervised groups of campers, prioritizing their safety and well-being throughout their camp experience
- Proven ability to coordinate with group leaders and fellow counselors, ensuring efficient execution of the day's schedule
Camp Counselor (Interim)
Camps R Us
Farmingdale, USA
07.2017 - 08.2017
- Prepared and served meals for children, ensuring their nutritional needs were met
- Created and implemented engaging daily activities for children, promoting creativity, learning, and development through games, crafts, and educational experiences
Parks and Recreation Worker (Interim)
Town of Hempstead
Hempstead, USA
- Seasonal employee, Summer of 2014, 2015, 2016, 2017, 2019
- Ensured cleanliness and safety of the Town of Hempstead parks' grounds, maintaining a pleasant environment for visitors.
- Ensured patron safety, supervised activities, and supported administrative tasks for efficient park operations.
Education
Bachelor of Arts - Music
Hofstra University
Hempstead, NYSkills
- Strong communication Skills
- MS Office
- Education Technology
- Classroom Management
- Student Assessment
- Professional Development
- Student-Centered Learning
- Data-Driven Instruction
- Educational Research
- Leadership skills
- Data entry proficiency
- Assertiveness
- Strong interpersonal skills
- Communicating with clients
Extracurricular Activities
Drum Corps Coordinator, Not-for-Profit Youth Group - Long Island Member, Northeastern Conference of Sevens-day Adventists Basketball League Master Guide, Pathfinder Federation - Not-for-Profit Youth Group (Highest Level) Member, Corona SDA Church male chorus Practice Player, Hofstra University Women's Basketball Team Member, Hofstra University Intramural Basketball Team. Musician-Church of the Nazerene, Wyandanch, NY.
Timeline
Contact Representative
Internal Revenue Service, IRS
07.2024 - Current
Shipt Shopper
Shipt
03.2022 - Current
Sales Associate
Cinnabon
09.2019 - 02.2021
Camp Counselor (Interim)
Camps R Us
07.2017 - 08.2017
Parks and Recreation Worker (Interim)
Town of Hempstead
Bachelor of Arts - Music
Hofstra University